Warehouse Operations Manager Resume Example

Directed all plant operations and Quality Assurance including warehouse, receiving, inventory, production, order processing, on-time deliveries, return/claim processing, safety, housekeeping and supplier management. Supported Sale staff to continuously improve customer relations and satisfaction. Oversaw management, cost of repairs and PM for over 25 forklifts/clamps, 10 converting equipment, 10 trucks (3-axle) and 15 trailers while complying to ARB, DOT and BIT. Led and developed staff of shift managers/supervisors and 100 Union employees. Conduct monthly management reviews with President covering key areas, including Quality Improvements, P & L, goal attainment, cost reduction, variance analysis and staffing.

Selected Accomplishments: 

• Decreased order processing time by 25% and increased accuracy by 30% by implementations of new procedures and check points for each process
• Decreased shipping costs by 25% and increased on-time deliveries by 20% with implementation of GPS systems and improving routing methods
• Increased Production Quality Assurance to 99.75% from 90% by implementing 7 qc tools, capability studies and SPC analysis
• Increased Production productivity by 15% by implementing time studies, downtime sheets, equipment retrofits and daily/weekly/monthly production charts
• Increased Supplier acceptance to 99.75% from 93% by improving supplier/customer relations with implementation of quality control charts, inspection check points and taking corrective and preventive measures
• Decreased repair costs by 25% of forklift/clamps and converting equipment by implementing PM programs and inspection sheets
• Directed and supervised two company relocations with all inventory and equipments including disassembly and installation of all converting machines to city codes.
• Directly managed and successfully negotiated over $4 million with insurance carrier for damages due to sand storm, fire, flood and sprinkler break.