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Warehouse Operations Manager Resume Example

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WAREHOUSE OPERATIONS MANAGER
Executive Summary

Focused and result-oriented Warehouse Operations Manager successful in managing projects, improving efficiency of operations, internal/supplier Quality Assurance systems and customer/supplier relations. In-depth knowledge of Quality Management, Teamsters Union, warehouse, production and transportation methods. Organized and diligent with strong strategic planning and problem solving. Successful in building and motivating dynamic teams for maximum productivity and harmony. Excellent cost control strategies. Outstanding communicator, negotiator and people skills.

Core Qualifications
  • Warehouse Management
  • Supply Chain Management
  • Quality Management
  • Continuous Improvement (Kaizen, KPI, Lean)
  • Inventory Management
  • Logistic Management
  • Transportation Management
  • Cost Control Strategies
Professional Experience
Warehouse Operations ManagerJun 1998 to Jan 2016
Performance Paper - City Of Industry, CA

Directed all plant operations and Quality Assurance including warehouse, receiving, inventory, production, order processing, on-time deliveries, return/claim processing, safety, housekeeping and supplier management. Supported Sale staff to continuously improve customer relations and satisfaction. Oversaw management, cost of repairs and PM for over 25 forklifts/clamps, 10 converting equipment, 10 trucks (3-axle) and 15 trailers while complying to ARB, DOT and BIT. Led and developed staff of shift managers/supervisors and 100 Union employees. Conduct monthly management reviews with President covering key areas, including Quality Improvements, P & L, goal attainment, cost reduction, variance analysis and staffing.

Selected Accomplishments: 

  • Decreased order processing time by 25% and increased accuracy by 30% by implementations of new procedures and check points for each process
  • Decreased shipping costs by 25% and increased on-time deliveries by 20% with implementation of GPS systems and improving routing methods
  • Increased Production Quality Assurance to 99.75% from 90% by implementing 7 qc tools, capability studies and SPC analysis
  • Increased Production productivity by 15% by implementing time studies, downtime sheets, equipment retrofits and daily/weekly/monthly production charts
  • Increased Supplier acceptance to 99.75% from 93% by improving supplier/customer relations with implementation of quality control charts, inspection check points and taking corrective and preventive measures
  • Decreased repair costs by 25% of forklift/clamps and converting equipment by implementing PM programs and inspection sheets
  • Directed and supervised two company relocations with all inventory and equipments including disassembly and installation of all converting machines to city codes.
  • Directly managed and successfully negotiated over $4 million with insurance carrier for damages due to sand storm, fire, flood and sprinkler break.
Quality ManagerApr 1994 to Jun 1998
Pioneer Electronics - Pomona, CA

Directed Quality team of 3 supervisors, 6 engineers and 25 inspectors that support 300 employees in manufacturing, assembly and packaging of speakers, stereo system racks and projection televisions. Improve domestic and international Supplier Quality Managements systems.

Selected accomplishments: 

  • ISO 9000 lead assessor certification in 1995
  • Managed and obtained ISO 9000 certification for company 1997
  • Accomplished a 99.75% quality acceptance rating from 95% on internal production and assembly lines
  • Implemented quality assurance and control systems in China and Singapore to ensure quality products from overseas to 99.75% acceptability
Quality EngineerJul 1987 to Apr 1994
WL Chapman, Die Cast - City Of Industry, CA

Quality Engineer in performing SPC analysis, capability studies, time studies and developing and maintaining of Quality Manuals through out the company's processes. Responsible in developing and implementing Vendor Quality Control systems. Developed and implemented daily quality data charts through out company's processes with analytical reports to management.

Selected Accomplishments: 

  • Wrote Quality Manual for company with Quality Manager
  • Managed and achieved Quality acceptance rate to 99.75% (3 sigma) to our customers...Qualcomm and Pioneer Electronics.
  • Managed and achieved Supplier quality acceptance to 99.75%.
Education
Bachelor of Science, Engineering Technology1987CSULB - Long Beach, CA

Certification: 

ISO 9000 Lead Assessor - 1995

Personal Information and Interests

Date of Birth: March 1, 1965

Place of Birth: Seoul, Korea

Citizenship: United States

Interests: Active in golf, tennis, table tennis, road bike.

Languages

Bilingual Korean/English

Skills

Proficient PICK system, Intermediate SAP system, ISO 9000 Lead Assessor, SPC, 7 QC Tools, Lean Six Sigma, Customer Satisfaction, Production Management, 3PL, KPI, 6s, Kanban, Just In Time, Maintenance Management, Problem Solving, Corrective/Preventive Systems, Transportation Management (Rail Operations & Trucking), Safety, Housekeeping, Proficient Microsoft Office (Word, Excel, PowerPoint)

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Resume Overview

Companies Worked For:

  • Performance Paper
  • Pioneer Electronics
  • WL Chapman, Die Cast

School Attended

  • CSULB

Job Titles Held:

  • Warehouse Operations Manager
  • Quality Manager
  • Quality Engineer

Degrees

  • Bachelor of Science , Engineering Technology 1987

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