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Resourceful Warehouse Manager with over 25 years of experience directing distribution warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Problem-solving Logistics Manager knowledgeable in freight cost negotiations and building valuable vendor relationships. Clear understanding of domestic and international shipping regulations and controls. Efficiently oversees warehouse operations to meet continuous internal and customer needs. Well-educated in enhancing team building and performance optimization. Solid history of success in developing and maintaining best practices for effective high-volume fulfillment and supply chain management.
Ability to manage all functions related to production control, master scheduling, purchasing and shipping/receiving.
Master at managing a proactive stance rather than reactive when managing daily warehouse operations.
Understands data analytics and can provide feedback to promote warehouse operation efficiency.
Well versed in word, excel and power point computer programs.
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- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
- Provided updates on critical shipments to corporate departments and customers.
- Created and enforced detailed organization processes to increase quality service standards.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies as well as processing and dispatching shipments through those mediums.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Handled high-volume paperwork and collaborated with A/P department to resolve invoicing and shipping problems.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Pulled, verified and packaged items for shipment.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Determined most cost-effective procedures and routes for shipments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Answered calls, emails and faxes , addressing customer inquiries, solving problems and providing logistics information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Handled day-to-day shipping and receiving, overseeing more than 1 million pieces of bulk mail being verified and dispatched on a daily basis .
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed scheduling and task delegation for 15-member shipping and receiving team.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- In house forklift trainer and certifier.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Oversaw the completion of daily forklift safety checklists.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies as well as overseeing shipments being processed daily through those mediums.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Prepared annual operation budget reports for approval by senior management.
Pioneer High School - Whittier, CA
Grand Canyon University - Phoenix, AZ
Completed and certified in several Linked In courses as follows:
- Data Analytics
- Management Operation Fundamentals
- Managing My Time
- Managing Customer Expectations
- Managing Frontline Emplyees
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Resume Overview
School Attended
- Pioneer High School
- Grand Canyon University
Job Titles Held:
- Warehouse Operations Manager
- West Coast Sales Representative
- Warehouse Operations Manager
Degrees
- High School Diploma
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