Adaptable Assistant Customer Service Manager/ Warehouse Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Extensive experience in material handling, inspections and shipping and receiving. Familiar with all aspects of logistics, shipping and receiving and general warehouse operations.
Awarded 2 merit increases during the first year of employment in customer service. Obtained Forklift license within first month of employment at Amazon warehouse, and used forklift to load and unload racks and trailers. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Forklift Operator. Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. Selected products for specific routes according to pick sheets. Transported goods from racks, shelves and vehicles. Reason for leaving- Temporary assignment completed.
Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays.Offered direction and gave constructive feedback to motivate team members. Attended team meetings each month to voice concerns and offer constructive feedback to others.
Communicated clearly and positively with co-workers and management.Up-sold additional menu items, beverages and desserts to increase restaurant profits. Rotated stock by code and receiving date. Took necessary steps to meet customer needs and effectively resolve food or service issues.
Assisted management with monthly inventory control and weekly stock ordering.
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