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Warehouse Fulfillment Associate Resume Example

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WAREHOUSE FULFILLMENT ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in economic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contributeto company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Report preparation
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Stock management
  • Creative problem solving
  • Good listening skills
  • Training development aptitude
  • Strategic sales knowledge
  • Retail store support
  • Complaint resolution
  • Sales expertise
  • Quality assurance
  • Team management
  • Problem resolution
Work History
AmazonWarehouse Fulfillment Associate//Baltimore, MD//July 2020 to Current
  • Wrapped pallets in shrink wrap prior to loading.
  • Compared received packages against shipping documents.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Drove operational improvements which resulted in savings and improved profit margins.
VANPEX SYNERGYCustomer Service Representative//LAGOS, LAGOS ,NIGERIA//January 2018 to January 2019
  • Drove team revenue totals by bringing in over 90% increase in sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended solar panels to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Educated customers on promotions to enhance sales.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 80% decrease in cancellations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information to customers regarding vanpex synergy's charge card and loyalty program and helped to open and activate new accounts.
  • Leveraged sales expertise to promote our services and capitalize on upsell opportunities.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Imo State UniversityNutrition Intern//Imo State, Imo State Nigeria//June 2017 to January 2018
  • Spoke with pregnant women about nutritional needs and benefits of breastfeeding.
  • Offered dietary plans and guideline information to educate patients, families and nutrition practitioners.
  • Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
  • Coached individuals on methods for managing chronic diseases with effective dietary plans.
  • Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
  • Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Science - Nutrition And DieteticsImo State University//Imo State ,nigeria
Medication Technician - Health AideGREENBELT CAREER INSTITUTE//Greenbelt, MD
Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Resolved product issue through consumer testing.
Certifications
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • Amazon
  • VANPEX SYNERGY
  • Imo State University

School Attended

  • Imo State University
  • GREENBELT CAREER INSTITUTE

Job Titles Held:

  • Warehouse Fulfillment Associate
  • Customer Service Representative
  • Nutrition Intern

Degrees

  • Bachelor of Science - Nutrition And Dietetics
    Medication Technician - Health Aide

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