Warehouse Associate: Problem Solving ICQA Resume Example Amazon

WAREHOUSE ASSOCIATE: PROBLEM SOLVING ICQA

Professional Summary

I am a hard working, passionate individual driven towards the management and training of others. I enjoy challenges and love to embrace the ones that allow me to incorporate new ideas to stimulate and invigorate standard work process thus making them more efficient and successful.

Core Qualifications

Inventory defect control using various resources

Training new associates to meet the qualities and expectations of the company and management team

Using analytical skills to provide an unique and effective way of resolving work/process related challenges

Auditing standardized work processes ensuring correct procedural implementation

Core understanding of cost effective labor control

Troubleshooting cash flow inquires

Experience

Warehouse Associate: Problem Solving ICQAJun 2012 to Current
Amazon － Shepherdsville, KY

ICQA is a department within the Amazon FC designed for controlling the inventory defectiveness of the warehouse.

Positions that I currently fulfill within the department:

Andon Resolution: Andons is a process designed for catching inventory defects within the FC. Andons are pulled for various things: virtual/physical inventory mismatches, virtually missing inventory, misreceives, ect. The core responsibility of Andon Resolution is to correct the various defects thus reducing the amount of defects in the warehouse resulting in more sell-able product.

Audits: Auditing the standard work processes of the various departments in the FC such as receive, stow, or pack/ship. Auditing these standard work process requires a vast knowledge of the various departments in the FC and helps to catch and correct mistakes earlier on in the inventory flow process. Thus, in turn, this reduces the amount of defects in the FC.

Free Replacements: Research customer inquires concerning defect product which can be result of vendor errors or FC process failures.

Shift managerJun 2011 to Jun 2012
Arby's － Shepherdsville, KY

Core responsibilities:

Daily management duties: sales tracking, labor tracking, insuring quality customer service, effective control of daily cash flow
Responsibilities taken on but not required: sales projections, troubleshooting loss of product inquires, creating and receiving product orders form vendors, managing the team member development of the store including the delegation of duties to other managers and team trainers, organization of the stores utilities and product to create a more effective work flow.

Team Member Apr 2010 to Jun 2012
Arby's － Shepherdsville, KY

I was responsible for customer satisfaction and insurance of quality product output. Also, I took on the responsibility of new team member development teaching them the core values and the expectations of amazing customer service and good work ethic.

Education

High School Diploma2011South Oldham High － Crestwood, KY, USA

Resume Overview

Companies Worked For:

Amazon
Arby's

School Attended

South Oldham High

Job Titles Held:

Warehouse Associate: Problem Solving ICQA
Shift manager
Team Member

Degrees

High School Diploma 2011

Warehouse Associate: Problem Solving ICQA Resume Example

Resume Score: 80%

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