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warehouse associate resume example with 7 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues whether it’s behind a screen in a call center or preparing a order in a warehouse,

Skills
  • Freight Labeling
  • Shipping and Receiving
  • Product Verification
  • Cargo Sorting
  • Loading and Unloading
  • Hand and Power Tool Operation
  • Warehouse Operations
  • Physical Strength and Stamina
  • Work Order Following
  • Decision Making
  • Visual Inspection
  • Problem-Solving
  • Team Collaboration
  • Problem Solving
  • Courteous with Strong Service Mindset
  • Data Entry
  • Order and Refund Processing
  • Call Documentation
  • Needs Assessment
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Customer Service
  • Call Center Operations
Experience
02/2020 to 06/2023 Warehouse Associate Vamac, Inc. | Richmond, VA,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
04/2021 to 05/2023 Customer Service Representative Pilgrim's Pride Corp. | Souderton, PA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
01/2018 to 08/2021 Sanitation Worker Us Foods, Inc. | Saint Louis, MO,
  • Followed sanitation schedule and documented cleaning activities.
  • Sanitized floors and walls to protect workers.
  • Handled cleaning and sanitation chemicals by following safety precautions.
  • Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
  • Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
  • Disassembled and assembled equipment for proper cleaning.
  • Applied cleaning chemicals to machinery using centralized or portable foaming systems.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Mixed and diluted caustic chemicals for use in industrial cleaning.
  • Picked up and transported recyclables and trash from various locations to appropriate disposal facilities.
06/2016 to 05/2018 Warehouse Worker Brenntag | Santa Fe Springs, CA,
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Filed requisitions for out of stock items and supplies.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Used scanners to track parcel information, condition or receipt.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Tagged and wrote identifying information on containers, boxes and cargo.
Education and Training
Expected in 08/2016 to to High School Diploma | James Madison High School, Norcross, GA, GPA:
Expected in to to | Dentistry (Pre-Dentistry) Palmetto School of Career Development, Columbia, SC, GPA:

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Resume Overview

School Attended

  • James Madison High School
  • Palmetto School of Career Development

Job Titles Held:

  • Warehouse Associate
  • Customer Service Representative
  • Sanitation Worker
  • Warehouse Worker

Degrees

  • High School Diploma
  • Some College (No Degree)

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