LiveCareer-Resume

warehouse associate resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience 6years in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Shipping and receiving
  • Freight labeling
  • Product verification
  • Inventory organization
  • Material handling
  • Wrapping and boxing
  • Invoice verification
  • Microsoft Word
  • Microsoft Outlook
  • Facilities maintenance
  • Warehouse operations
Experience
Warehouse Associate, 06/2019 - 11/2022
Ross Stores, Inc Goshen, IN,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Sustained zero-incident safety rating by monitoring usage of equipment and materials.
Customer Service Representative, 09/2015 - 11/2022
Merchants Bank Apple Valley, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Answered 60+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
Housekeeper, 09/2016 - 12/2017
West Virginia State Parks Dunmore, WV,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed safety procedures when handling materials and discarding waste.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Coached new housekeepers by demonstrating approved cleaning procedures.
Education and Training
GED: , Expected in 08/2018
-
Florida State College At Jacksonville - Jacksonville, FL
GPA:
Status -

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Resume Overview

School Attended

  • Florida State College At Jacksonville

Job Titles Held:

  • Warehouse Associate
  • Customer Service Representative
  • Housekeeper

Degrees

  • GED

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