warehouse associate resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over years of experience.
Skills
Technologically savvy
Organizational strengths
Call center experience
Direct sales
Project management abilities
High-energy attitude
Customer service
Call center operations
Customer communications
Inbound phone call management
Performance monitoring
Data gathering
Contract development and management
Experience
10/2019 to 12/2019Warehouse AssociateSmiths Group | Romeoville, IL,
Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
Counted and stocked merchandise as specified by inventory control log.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Contributed ideas on ways to improve or optimize warehousing procedures.
Staged products between receiving, storage and shipping areas to accurately transfer items.
Inspected and moved products to designated areas in warehouse.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
Scanned container labels to verify contents and determine target destination using RF scanners.
07/2019 to 11/2019Sales LeadMassage Envy | Clarence, NY,
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Made outbound sales calls to contact prospective leads, using effective communication skills.
Planned and developed strategies to increase sales and territory.
Optimized revenue levels by developing engaging promotional programs.
Managed cash register operations using POS system including processing sales and returns.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
12/2017 to 04/2018Front Desk ReceptionistConcord Hospitality | Saint Louis, MO,
Arranged special accommodations for guests to maintain optimal satisfaction
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Monitored reservations to track incoming parties and special events.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Computed guest billings and posted charges to room accounts.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
04/2016 to 12/2017Sales Associate /Team MemberOld Navy | City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers by finding needed items and checking inventory for items at other locations.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Expected in 05/2019 to to High School Diploma | Legacy High School, North Las Vegas, NVGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.