Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Diligent [Job Title] brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Intelligent [Job Title] with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Personable Member Service Representative offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Excellent Attention to Detail
  • Customer Account Management
  • Verbal and Written Communication
  • Cooperative Attitude
  • Reliable and Responsible
  • Cash Register Operations
  • Cash Handling
  • Check Cashing
Work History
02/2020 to 05/2021 Walmart Walmart | City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted over [Number] patients per day.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Completed inventory counts and ordered merchandise.
  • Monitored self-checkout systems and provided assistance or intervention where required.
02/2019 to 01/2020 Burger King Burger King | City, STATE,
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Managed team of [number] employees, overseeing hiring, training, and professional growth of employees.
  • Used coordination and planning skills to achieve results according to schedule.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Oversaw daily operations to ensure high levels of productivity.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked flexible hours; night, weekend, and holiday shifts.
05/2018 to 01/2019 Apple Bess Applebee's | City, STATE,
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Met production requirements for banquet and outlet desserts and breakfast pastries.
  • Worked on salads, desserts and meat preparation for [Job title] to increase kitchen speed.
  • Maintained efficiency and flow of [Type] kitchen by helping [Job title] complete [Type] tasks.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Worked closely with head chef to create banquet menu for [Number] wedding guests.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Expected in GED | Catholic Charities, Buffalo, GPA:

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Resume Overview

School Attended

  • Catholic Charities

Job Titles Held:

  • Walmart
  • Burger King
  • Apple Bess

Degrees

  • GED

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