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Walmart Resume Example

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WALMART
Professional Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate software systems. Effective at operating within HIPPA regulations and call center department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Successful Customer Service Representative with 1 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Journal updates
  • Data processing
  • Invoicing and collections
  • Training and mentoring
  • Inbound and Outbound Calling
  • Complaint resolution
  • Credit card processing
  • Good listening skills
  • POS systems expert
  • Money handling abilities
  • Stocking and replenishing
  • MS Office
  • Software applications
  • Search Engine Optimization
  • Customer support
  • Customer expectations management
  • Claims
  • Cash Handling
  • Customer Service Excellence
  • Payment processing
Work History
Walmart05/2018 to 10/2018
Cashier – Kitty Hawk, NC
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Answered questions about store policies and concerns to support positive
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Merchandise Associate04/2017 to 02/2018
TJ Maxx – Nags Head, NC
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Assisted customers byanswering questions and fulfilling requests.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Customer Service Representative08/2015 to 01/2016
Xerox Corporation – Cary, NC
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered constant flow of customer calls with up to calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
High School Diploma : Business Administration06/2008Wakefield High School- Raleigh, NC
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Resume Overview

Companies Worked For:

  • Cashier
  • TJ Maxx
  • Xerox Corporation

School Attended

  • Wakefield High School

Job Titles Held:

  • Walmart
  • Merchandise Associate
  • Customer Service Representative

Degrees

  • High School Diploma : Business Administration 06/2008

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