(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

  • Dining and cooking cleanup
  • Revenue collection report preparation
  • Closing preparation
  • Condiment preparation
  • Station preparation
  • Order preparation
  • Preparing labels
  • Preparing food
  • Cooking equipment proficiency
  • Preparing food items
  • Pizza preparation
  • Menu item preparation
  • Salad preparation
  • Cooking procedures
  • Custom drink preparation
Education and Training
NucleolusSunucoAngley College DeLand, FL, Expected in : Business/Office Management - GPA :
Planet Fitness - Waitress / Prep Cook
Waukegan, IL, 03/2019 - 01/2020
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Increased sales of key menu items through effective upselling.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
711 - Shift Leader
City, STATE, 10/2017 - 10/2019
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Trained and supervised team members to maximize performance and meet daily objectives.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with State and Federal guidelines to keep products within tight tolerances.
  • Maintained visually appealing and effective displays for entire store through use of lighting, signage.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
Sunuco - Sales Associate to Store Manager
City, STATE, 03/2014 - 01/2018
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Helped average of up to 500 customers per day by responding to inquiries and locating products.
  • Prepared cash deposits up to $10,000with zero discrepancies.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Used Nucleous register system to ring up customer purchases, process payments and issue receipts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Communicated with customers offerings, including policies, restrictions and refund policies.
  • Communicated with customers about] offerings, including policies, restrictions and refund policies.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Promoted to assistant manager after only six months
  • .
  • Promoted to manager after only three months
  • .
  • Increased checkout accuracy by improving cashier training.
  • Interviewed people and successfully staffed store locations. implemented new loss prevention methods which resulted in a reduction in shrinkage rates.

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Resume Overview

School Attended

  • NucleolusSunucoAngley College

Job Titles Held:

  • Waitress / Prep Cook
  • Shift Leader
  • Sales Associate to Store Manager


  • Some College (No Degree)

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