Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Dining and cooking cleanup
Revenue collection report preparation
Closing preparation
Condiment preparation
Station preparation
Order preparation
Preparing labels
Preparing food
Cooking equipment proficiency
Preparing food items
Pizza preparation
Menu item preparation
Salad preparation
Cooking procedures
Custom drink preparation
Education and Training
NucleolusSunucoAngley CollegeDeLand, FL, Expected in ā ā:Business/Office Management - GPA:
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Increased sales of key menu items through effective upselling.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
711 - Shift Leader City, STATE, 10/2017 - 10/2019
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Trained and supervised team members to maximize performance and meet daily objectives.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with State and Federal guidelines to keep products within tight tolerances.
Maintained visually appealing and effective displays for entire store through use of lighting, signage.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Ran daily reports to assess performance and make proactive adjustments.
Oversaw schedules, accepted time off requests and found coverage for shifts.
Sunuco - Sales Associate to Store Manager City, STATE, 03/2014 - 01/2018
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Offered product and service consultations and employed upselling techniques.
Assisted customers by finding needed items and checking inventory for items at other locations.
Helped average of up to 500 customers per day by responding to inquiries and locating products.
Prepared cash deposits up to $10,000with zero discrepancies.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Designed and deployed new display ideas to improve accessibility to merchandise.
Used Nucleous register system to ring up customer purchases, process payments and issue receipts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Communicated with customers offerings, including policies, restrictions and refund policies.
Communicated with customers about] offerings, including policies, restrictions and refund policies.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Accomplishments
Promoted to assistant manager after only six months
.
Promoted to manager after only three months
.
Increased checkout accuracy by improving cashier training.
Interviewed people and successfully staffed store locations. implemented new loss prevention methods which resulted in a reduction in shrinkage rates.
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