Competent Assistant manager equipped with solid time management and interpersonal skills. Seeking an entry level position in the human resources field. Proven record of reliability and strongability to establish rapport with patients, family and staff. Bilingual in Somali and English, allowingto be more diverse in the ability to work with Somali clients, which creates a more effective experience.
Managed 500 client accounts daily driving productivity over 110% and increasing the company revenue by $30,000 in a single day.
Leading in sales for six months straight
Computed Data Reports
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Awarded The Ohio State University Scholarship Award for academic achievement.Placed on Dean's List3.62 GPACoursework in Anatomy and PhysiologyCoursework in BiologyCoursework in Chemistry
STNA- State Tested Nursing Aid
CPR CertifiedFirst Aid
CertifiedAED- Automated external defibrillator certified
Personal Trainer- ISSA Certified
Weight loss journey of over 110lbs
NPC competitive bodybuilder
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