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Waiter, Busser, Host, Cashier Resume Example

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JM
WAITER, BUSSER, HOST, CASHIER
Summary

Experienced waiter and host per 3 years in the industry. Love treat with people and make them have an amazing experience. I am a student, I'm very charismatic, responsable, respectful and with values. I learn fast, I'm very active and energetic. Also I like to have a nice work environment, with a big smile. Highly effective at managing multiple simultaneous tasks in busy environments.

I am a seasoned Attendant with excellent communication and time management abilities and an adaptable approach to solving customer issues.

Skills
  • English 10+ years
  • Spanish 10+ years
  • Effective time manager
  • Microsoft Excel
  • Microsoft Word
  • Public speaking
  • Customer service
  • Fast learned
  • Manage 4/5 plates to serve on table
  • Social comunication
  • Restaurant experience
  • Host
  • Service
  • PowerPoint
  • Photoshop
  • Teaching
  • Dancing
  • Organization skills
Experience
Waiter, Busser, Host, Cashier / Company Name - City, State10/2020 - Current
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Preparing drinks, juices and sodas by customer request.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected payments and updated accounts to reflect new balances.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Suggested products and services to clients based on individual needs to drive consistent sales.
  • Communicated information to customers about product quality, value and style.
  • Organization of the work space beginning shift and closing of the restaurant.
  • Documented conversations with customers to track requests, problems and solutions.
Attendant/Cashier Manager / Company Name - City, State02/2020 - Current
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Processed average of 20+ transactions each day to keep workflows moving smoothly.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Maintained cleanliness, neatness and organization of all areas.
  • Kept current on market and product trends to effectively answer customer questions.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Answered 15+ calls to answer customer questions.
  • Handled all delegated tasks, including organizing items in the store and closing the store.
  • In this store I work as a host, cashier and server, I have excellent customer service. I solve any type of problem quickly and always analyze the situation with a big smile, which encourages all customers to return to the store. I also manage all our deliveries using apps like Uber eats, Grubhub, Doordash and Postmates. I easily memorize all the items in the store and always update myself on any new product. I help my teammates in any type of activity or situation. I also serve customers when purchasing food from the store. I always close the store, close the registers, organize and clean quickly and efficiently.
Waiter, Host / Company Name - City, State09/2014 - 09/2016
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Worked at a restaurant
  • Handled 5 tables daily
  • Welcomed customers, guests, and diners as they arrived
  • Took food and drink orders
  • Served meals
  • Checked on customers frequently
  • Cleared tables
  • Maintained a clean work area
Waiter/Host / Company Name - City, State09/2013 - 08/2014
  • Took food and drink orders
  • Served meals
  • Checked on customers frequently
  • Maintained a clean work area
  • Cleared tables
  • Managed cash, check, credit orders
  • Handled 5 tables daily
  • Worked at a cafe
  • Welcomed customers, guests, and diners as they arrived
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operation.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Education and Training
Politécnico Central - City, State02/2014Administrative Studies : Technical Assistance
Instituto Ferrini, Cede Calazans - City, State12/2011High School Diploma
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Resume Overview

School Attended

  • Politécnico Central
  • Instituto Ferrini, Cede Calazans

Job Titles Held:

  • Waiter, Busser, Host, Cashier
  • Attendant/Cashier Manager
  • Waiter, Host
  • Waiter/Host

Degrees

  • Politécnico Central - City, State 02/2014 Administrative Studies : Technical Assistance
    Instituto Ferrini, Cede Calazans - City, State 12/2011 High School Diploma

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