vtc technician resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview
Solutions-oriented IT Security Specialist seeking a challenging position in the security communications field as an Information Technology Specialist Government Top Secret w/ SCI * Self-starter confident in making difficult decisions under stressful conditions * Proactive in problem solving and decision making coupled with the ability to manage multiple projects producing measurable results * Outstanding interpersonal skills; consistently demonstrates the ability to interact well with a range of personalities, ages, ethnic backgrounds, supervisors, and ranking military officers * Multi-disciplined with various areas of technical depth and expertise; professionalism and demonstrated technical skills will be used to increase quality, security, and productivity of your company
Core Strengths
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions

Ensure any changes regarding our work ethics is updating

in our Standard Operational Book.

Work Experience
VTC Technician, 12/2015 to Current
, ,
  • Perform analysis and devise solutions to complex problems that involve the initiation of research and analysis; develop new methods to solve advanced problems Prepare comprehensive technical reports and memorandum containing recommendations that may form the basis for major decisions Installed and conducted troubleshooting procedures on EX20, C40 and C60.
  • Schedules VTC sessions using both TMS and VC Wizard Assist in the implementation of solutions to computer systems, networks or telecommunications systems Provide support for scheduling, setup and management of customer IP based VTC sessions Train users on the proper use of VTC suites and endpoints Administrative Program Specialist DRS NOV 11 - JUN 12 Facilitates organizational administrative and operational requirements.
  • Orchestrates cross-organization requirements; chief registrar of deliverables and action items; coordinates and schedules appointments and calendars, and maintain files.
  • Compiles and disseminates information and material as required.
  • Consistently conducts follow-up on all assignments, tasks, and deliverables to assure timely execution and successful completion Research and resolve office management issues, concerns, and challenges.
  • Constantly improves and refines and program communication plan.
  • Recommends changes and improvements to program administrative processes.
Technician APPTIS NOV Senior VTC facilitator/technician, 10/2015 to 11/2015
Apex Systems, ,
  • Operates VTC and systems in compliance with USFOR-A Standard Operating Procedures (SOP).
  • Provide the highest possible quality of service (QoS).
  • Responsible for scheduling the circuits for all VTCs and conducting entries on master station log.
  • Provide daily supervision and direction to staff.
  • Analytically and systematically assesses complications of work flows and VTC network usage, organization, and planning, and establishes appropriate corrective action.
  • In-depth knowledge on Polycom MCUs , AMX, EXTRON and various Crypto equipment, H.320, H.329, and H.323 protocols.
  • Comprehensive knowledge of troubleshooting and problem resolution, a thorough understanding of telecommunications architectures and multi-node voice/data networks and knowledge of fiber optic communication systems Ensure connectivity of desk top/conference suite VTC's utilizing, Secret, ISAF Secret, NATO and CENTRIXS circuits.
  • Certifies the network/transport layers of the common operating VTC environment are compliant with industry and DoD standards.
  • Design, run and maintain an interactive scheduling system that provides real-time user feedback and uploads latest software updates, IAVA and Antivirus patches to ATVB systems.
Technician TRACE AUG, 10/2015 to 11/2015
Video Tele-Conferencing Afghanistan Theater Video Bridge, ,
  • Site lead responsible for Secure/Non Secure Multipoint Control Unit (MCU) operations for CJTF 101st Joint Operation Center and Forward Operating Bases in support of Operation Enduring Freedom.
  • Perform complex VTC and network troubleshooting and restoration on US unique conferencing and communication equipment including Tandberg 6000, Tandberg 1000, 1700, 3000, 6000, Tandberg MCU, CISCO MCU 3500, KIV-7, POLYCOM and pair-gain modems.
  • Conducts operational conference scheduling with theater MCU operators and DVS-G network Video Operations Center, facilitation of three executive conference suites and monitoring over 300 MCU calls per month with a two person crew yielding a 100% success rate for call completion.
  • Provide monthly/weekly updates to the battle staff and communications leadership on VTC network status and interoperability issues that affect system usages.
Conferencing (VTC) Technician ITT TAC-SWACAA JUL, 07/2015 to 07/2015
Video Tele-Conferencing, ,
  • Site lead responsible for Secure/Non Secure Multipoint Control Unit (MCU) operations for CJTF 82nd Joint Operation Center and Forward Operating Bases in support of Operation Enduring Freedom.
  • Primary scheduler for DVS-G VTCs.
  • Develops and facilitates network information requirements using metrics and analysis of network engineers in the development of enterprise-wide or large-scale VTC networking infrastructure supporting the JTF.
  • Responsible for daily operation, scheduling, troubleshooting and maintenance of a local multi-room conference center.
  • Provide user-level training supporting General Officers, senior staff and numerous separate units (as required).
  • Provide pre-conference testing and setup for video teleconference and/or meeting.
  • Perform trouble restoration and maintenance functions necessary to maintain the VTC network.
  • Experienced in maintaining programs, policies, and procedures to protect the integrity and confidentiality of sensitive Top Secret systems and networks, without incident while assigned as a COMSEC material manager.
  • Operated and maintained secure voice, data, and message processing equipment including cryptographic devices and classified systems in support of Defense Message Switch (DMS) and Secret Internet Protocol Router Network (SIPRNET).
Educational Background
Bachelor degree: Social Science, Expected in
Campbell University - Fort Bragg, NC
Social Science
Administrative, Antivirus, schedules appointments, CISCO, direction, IP, leadership, modems, enterprise, network troubleshooting, Network, networking, networks, office management, organizational, policies, problem resolution, processes, protocols, quality, real-time, maintain files, Research, Router, scheduling, SOP, supervision, Switch, telecommunications, troubleshooting, unique, Video, VC

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Resume Overview

School Attended

  • Campbell University

Job Titles Held:

  • VTC Technician
  • Technician APPTIS NOV Senior VTC facilitator/technician
  • Technician TRACE AUG
  • Conferencing (VTC) Technician ITT TAC-SWACAA JUL


  • Bachelor degree

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