VTC Technician Resume Example
Received and have maintained an Active Security Clearance for 9 years
CompTia Security Plus Certified & ITIL V.3 Foundations Certified, both of which were attained and necessary, for my work as a Systems Administrator and Help Desk Technician position.
Multi-tasking, responsible, detail oriented, results driven individual who is able to work independently and/or as a team member, whichever the Mission Requires. Accomplished and assisted with bringing Secure Video Teleconferencing systems online for their JAG, Command Conference Rooms 1 & 2. When NIPR VTC VLAN and IP Addresses were established, brought the JAG Non-Secure VTC System online.
Tandberg Certified Technical Expert Trained and Certified & Tandberg Certified Technical Associate Trained and Certified
ComptTia Security Plus Certified
ITIL V.3 Foundations Certified
Technical Help Desk Experience
Active Directory Experience and Knolwedge
| Tandberg Certified Technical Expert Training and Certification
Tandberg Certified Technical Associate Training and Certification
MGC Manager Version 10.0 and later knowledgeable
Polycom Bridge Experienced
Experience with KIV-7 and Crazy 10 COMSEC Equipment and Loading |
| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Windows 2000 Professional, XP, Vista, and 7 | 8 | |||||
| MGC Manager 10.0 and higher | 2 |
Commander's Coin for Outstanding Job Performance
Company Quality Service Award and Coin for Outstanding Job Performance
Appointed Lead Video Teleconferencing Technician September 2009
Appointed acting Lead when Lead goes on vacation, TDY, and/or when out of office
Second in Command concerning office actions, reports, and/or decisions requiring immediate action
Responsible for personnel status updates, maintaining vacation schedules
July 2011 to CurrentApex Systems － New York , NY
- Appointed acting Lead when Lead goes on vacation, TDY, and/or when out of office.
- Second in Command concerning office actions, reports, and/or decisions requiring immediate action.
- Responsible for personnel status updates, maintaining vacation schedules, and employee job training
- Building Conferences for Commanding General, Deputy Commanding General, Chief of Staff, and all their Area of Responsibility VTC sites and Commands
- Participating in VTCs as necessary, per requirement, for QA/QC of the call and call quality
- Scheduling VTCs and coordinating with participating sites to make sure all participants are connected and ready per conference start time
- Coordinating with DISA and AT&T for satellite and ISDN or DVSG Video Conferences
- Providing training and classes on equipment used in the office, specifically Polycom Bridge, KIV-7 and Crazy 10
- Providing training on Tandberg Management Suite (TMS), for the update of all Tandberg VTC systems and their software
- Providing training on MGC Manager, software used to run the bridge, and build all Video Conferences
- Conducting briefings to Military Personnel concerning the number of calls carried out on a daily, weekly, monthly basis
- Overseeing and maintaining the Remedy Trouble Ticket and Management System for the VTC section, and any requested assistance required within those help/trouble tickets
October 2005 to CurrentApex Systems － Richmond , VA
- Maintain VTC schedules, including conference room reservations
- Training on the VTC equipment (how to place calls).
- First tier trouble shooting (only for VTC call issues)
- Initiator of test calls with any and all Conference Participants within 30 minutes of Conference start time
- Installation and operation of video teleconference equipment
- .
- Trouble shooting of LAN based and ISDN based video equipment
- Provide training for new members of VTC staff
- Provide on-site technical support during video teleconference calls
- Tandberg Certified and Trained
January 2011 to July 2011Morgan Properties － West Columbia , SC
•Experience with and knowledge of Windows XP Professional, Windows 2000, Windows 2007, Windows Vista, and Windows Server 2003.
•Experience with and implementation of software compatible with and incompatible with aforementioned Operating Systems
•Experience in troubleshooting as well as diagnosing and repairing systems and software previously mentioned
•Knowledge of networking infrastructure requirements, allowances, and modifications to allow for Mission Essential readiness.
•Familiar with DISA/NSA network security requirements and Information Assurance procedures and guidelines as well as government system accreditation guidelines
•Possess a strong knowledge of Active Directory Design and Implementation
•Knowledge of and experience in creating logon and email accounts using Active Directory, Microsoft Exchange Server, and User Manager
•Traveled and Maintained Remote Sites in support of Military Desert Camps MWR Internet Cafes
•Responsible for all of CSA, Ltd and ASG-Ku users, systems, and peripherals as the Organizations' Information Management Officer(IMO)
July 2004 to December 2010Morgan Properties － West Lawn , PA
- Received Commander's Coin for Outstanding Job Performance
- Received Company Quality Service Award and Coin for Outstanding Job Performance
- Experience with and knowledge of Windows XP Professional, Windows 2000, Windows 2007, Windows Vista, and Windows Server 2003
- Experience with and implementation of software compatible with and incompatible with aforementioned Operating Systems
- Experience in troubleshooting as well as diagnosing and repairing Knowledge of networking infrastructure requirements, allowances, and modifications to allow for Mission Essential readiness
- Familiar with DISA/NSA network security requirements and Information Assurance procedures and guidelines as well as government system accreditation guidelines
- Possess a strong knowledge of Active Directory Design and Implementation Knowledge of and experience in creating logon and email accounts using Active Directory, Microsoft Exchange Server, and User Manager
- Traveled and Maintained Remote Sites in support of Military Desert Camps
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Resume Overview
School Attended
- Koenig
- InfoCenter
- ARCENT Signal University
Job Titles Held:
- VTC Technician
- Systems Administrator
Degrees
- Technical Training : CompTia Security +
Technical Training : ITIL V3 Foundation
Technical Training : MCSE
Military Technical Training : Microsoft Server 2007
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