• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • VTC Technician
Please provide a type of job or location to search!
SEARCH

VTC Technician Resume Example

Love this resume?Build Your Own Now
VTC TECHNICIAN
Career Overview

Received and have maintained an Active Security Clearance for 9 years 

 

CompTia Security Plus Certified & ITIL V.3 Foundations Certified, both of which were attained and necessary, for my work as a Systems Administrator and Help Desk Technician position.  

 

Multi-tasking, responsible, detail oriented, results driven individual who is able to work independently and/or as a team member, whichever the Mission Requires. Accomplished and assisted with bringing Secure Video Teleconferencing systems online for their JAG, Command Conference Rooms 1 & 2. When NIPR VTC VLAN and IP Addresses were established, brought the JAG Non-Secure VTC System online.  

 

Tandberg Certified Technical Expert Trained and Certified & Tandberg Certified Technical Associate Trained and Certified 

 

 

 

 

Qualifications

ComptTia Security Plus Certified 

 

ITIL V.3 Foundations Certified 

 

Technical Help Desk Experience 

 

Active Directory Experience and Knolwedge 

 

 


Tandberg Certified Technical Expert Training and Certification 

 

Tandberg Certified Technical Associate Training and Certification 

 

MGC Manager Version 10.0 and later knowledgeable 

 

Polycom Bridge Experienced 

 

Experience with KIV-7 and Crazy 10 COMSEC Equipment and Loading 

Technical Skills
SkillsExperienceTotal YearsLast Used
Windows 2000 Professional, XP, Vista, and 7 8
MGC Manager 10.0 and higher2
Accomplishments

Commander's Coin for Outstanding Job Performance 

 

Company Quality Service Award and Coin for Outstanding Job Performance 

 

Appointed Lead Video Teleconferencing Technician September 2009 

 

Appointed acting Lead when Lead goes on vacation, TDY, and/or when out of office 

 

Second in Command concerning office actions, reports, and/or decisions requiring immediate action 

 

Responsible for personnel status updates, maintaining vacation schedules 

 

 

Work Experience
VTC Technician
July 2011 to Current
Apex Systems - New York , NY
  • Appointed acting Lead when Lead goes on vacation, TDY, and/or when out of office.

  • Second in Command concerning office actions, reports, and/or decisions requiring immediate action.

  • Responsible for personnel status updates, maintaining vacation schedules, and employee job training

  • Building Conferences for Commanding General, Deputy Commanding General, Chief of Staff, and all their Area of Responsibility VTC sites and Commands

  • Participating in VTCs as necessary, per requirement, for QA/QC of the call and call quality

  • Scheduling VTCs and coordinating with participating sites to make sure all participants are connected and ready per conference start time

  • Coordinating with DISA and AT&T for satellite and ISDN or DVSG Video Conferences

  • Providing training and classes on equipment used in the office, specifically Polycom Bridge, KIV-7 and Crazy 10

  • Providing training on Tandberg Management Suite (TMS), for the update of all Tandberg VTC systems and their software

  • Providing training on MGC Manager, software used to run the bridge, and build all Video Conferences

  • Conducting briefings to Military Personnel concerning the number of calls carried out on a daily, weekly, monthly basis

  • Overseeing and maintaining the Remedy Trouble Ticket and Management System for the VTC section, and any requested assistance required within those help/trouble tickets

 

 

 

VTC Technician
October 2005 to Current
Apex Systems - Richmond , VA
  • Maintain VTC schedules, including conference room reservations

  • Training on the VTC equipment (how to place calls).

  • First tier trouble shooting (only for VTC call issues)

  • Initiator of test calls with any and all Conference Participants within 30 minutes of Conference start time

  • Installation and operation of video teleconference equipment
  • .
  • Trouble shooting of LAN based and ISDN based video equipment

  • Provide training for new members of VTC staff

  • Provide on-site technical support during video teleconference calls

  • Tandberg Certified and Trained

Systems Administrator
January 2011 to July 2011
Morgan Properties - West Columbia , SC

•Experience with and knowledge of Windows XP Professional, Windows 2000, Windows 2007, Windows Vista, and Windows Server 2003. 

 

•Experience with and implementation of software compatible with and incompatible with aforementioned Operating Systems 

 

•Experience in troubleshooting as well as diagnosing and repairing systems and software previously mentioned 

 

•Knowledge of networking infrastructure requirements, allowances, and modifications to allow for Mission Essential readiness. 

 

•Familiar with DISA/NSA network security requirements and Information Assurance procedures and guidelines as well as government system accreditation guidelines 

 

•Possess a strong knowledge of Active Directory Design and Implementation 

 

•Knowledge of and experience in creating logon and email accounts using Active Directory, Microsoft Exchange Server, and User Manager 

 

•Traveled and Maintained Remote Sites in support of Military Desert Camps MWR Internet Cafes 

 

•Responsible for all of CSA, Ltd and ASG-Ku users, systems, and peripherals as the Organizations' Information Management Officer(IMO) 

Systems Administrator
July 2004 to December 2010
Morgan Properties - West Lawn , PA
  • Received Commander's Coin for Outstanding Job Performance

 

  • Received Company Quality Service Award and Coin for Outstanding Job Performance

 

  • Experience with and knowledge of Windows XP Professional, Windows 2000, Windows 2007, Windows Vista, and Windows Server 2003

 

  • Experience with and implementation of software compatible with and incompatible with aforementioned Operating Systems

 

  • Experience in troubleshooting as well as diagnosing and repairing Knowledge of networking infrastructure requirements, allowances, and modifications to allow for Mission Essential readiness

 

  • Familiar with DISA/NSA network security requirements and Information Assurance procedures and guidelines as well as government system accreditation guidelines

 

  • Possess a strong knowledge of Active Directory Design and Implementation Knowledge of and experience in creating logon and email accounts using Active Directory, Microsoft Exchange Server, and User Manager

 

  • Traveled and Maintained Remote Sites in support of Military Desert Camps
Education and Training
Technical Training : CompTia Security +KoenigIndia
Technical Training : ITIL V3 FoundationKoenigIndia
Technical Training : MCSEInfoCenterKuwait
Military Technical Training : Microsoft Server 2007ARCENT Signal UniversityKuwait
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Koenig
  • InfoCenter
  • ARCENT Signal University

Job Titles Held:

  • VTC Technician
  • Systems Administrator

Degrees

  • Technical Training : CompTia Security +
    Technical Training : ITIL V3 Foundation
    Technical Training : MCSE
    Military Technical Training : Microsoft Server 2007

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
VTC-Technician-resume-sample

VTC Technician

Apex Systems

Cary , NC

IT/VTC-Technician-resume-sample

IT/VTC Technician

United States Navy/NCTS Hampton Roads VTC

City , STATE

Video-Teleconference-Technician-resume-sample

Video Teleconference Technician

ASI

City , STATE

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.