Human Services Management professional with great interpersonal skills and experience
among diverse populations and groups
Relevant Professional Experience
Volunteer Services Manager June 2011 to CurrentCompany Name － City, State
In charge of development and implementation of volunteer program policies, procedures, objectives and outcomes; evaluate their effectiveness and recommend appropriate changes.
Recruit, train, create job descriptions and place volunteers to work within the Institute.
Prepare presentations for community groups, associates board and city councils to introduce our services.
Foster relationships with outside agencies to assist in the recruitment process and to promote volunteer program.
Coordinate and plan all volunteer recognition, appreciation and workshop events.
Review, justify and manage department expenditures and provide budgetary control for volunteer program.
Prepare monthly and annual reports for Board of Directors and Development Department to assist with obtainment of private donations and grant guidelines.
Maintain database to record and verify number of volunteer hours worked and personnel information.
Provide evaluations and feedback on existing volunteers and make recommendations for Board Members.
Employment Services Specialist/WEX Coordinator June 2010 to June 2011Company Name － City, State
Interview, screen, and counsel participants regarding employment barriers; advise participants regarding alternate training and employment opportunities.
Create workshop and training session materials.
Perform participant screening prior to referral to job interviews; counsel participants in interview skills, techniques, and etiquette; prepare necessary documents and follow up on participants after job placement.
Estate Manager February 2008 to June 2010Company Name － City, State
Developed close relationships with guests, property owners and Country Club HOA for successful home rental transactions.
Checked in guests, handled guest services needs while renting property, perform walk thru after departure and generate rental report.
Coordinated vendors, contractors for regular maintenance and special projects, assisted with renovation decision.
Oversaw the ordering, delivery and monitoring of housing supplies.
Escrow and Client Services Manager April 2004 to December 2007Company Name － City, State
Managed, hired, supervised and evaluated Client Service Representatives and Field Representatives.
Worked with Homeowners and Subcontractors on Warranty Issues.
Worked directly with Lenders in order to close escrow when home were completed.
Scheduled Quality Assurance, Buyer final walk-thru and close of escrow.
Created New Homeowner Reference Guide.
Developed customer relationships for new home sales and referral business.
Processed proposals and contracts for Sales Agents as well as handled checks; maintained computer records of loan transactions and loan payoffs.
Performed walk-thrus on properties prior to closings with buyers.
Event Services Manager July 1999 to August 2001Company Name － City, State
Supervised staff and oversaw all aspects of facility operations related to events.
Met with client groups to plan and organize assigned meetings and/or events.
Coordinated activities with the various service contractors for assigned meetings and/or events.
Guided clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
Kept clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
Prepared cost estimates and monitors final billing.
Provided clear, concise, and timely communication of detailed requirements to operational departments.
Assisted in scheduling operational set-ups to provide equipment or services needs.
Monitored and supervises facility set-up when necessary.
Served as primary liaison between clients and facility departments.
Monitored in-house events, maintaining close contact with clients and facility staff to ensure successful events.
Followed-up on all client requests, concerns, and problems.
Attended appropriate planning, organization and other event and facility meetings in support of facility operations.
Conference Services Assistant September 1998 to July 1999Company Name － City, State
Provided all group guests with a lasting experience of the resort with intent for return business Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted.
Confirmed A/V equipment needs to contract for the event.
Opened rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.
Was in communication with the lead catering staff regarding any special needs.
Assisted in ensuring that the events are on time.
Made adjustments as needed and relayed that information to the appropriate personnel.
Communicated any areas of need, problems, and concerns from guest to Sales Manager.
Worked with Guest Services to transport any and all items needed for event.
Worked closely with Banquet and Sales Managers as to any details of banquets/events, done in weekly BEO meeting, otherwise in verbal communication.
Assisted Group Sales and Catering in all endeavors.
Group Sales Manager May 1996 to August 1998Company Name － City, State
Coordinated camping reservations for groups up to 500 persons.
Worked with all our groups traveling to Island for Weddings, Corporate Functions and Family Reunions.
Handled tours, accommodations, catering and travel arrangements for groups.
Evening Manager of Two Harbors Visitor Center.
Responsible for planning and execution of Special Events/Activities on Island.
Assistant Director of Volunteer Services March 1991 to May 1996Company Name － City, State
Recruited, trained, created job descriptions and placed volunteers to work within the Institute for over 1000 volunteers.
Prepared presentations and workshops for recruiting and training volunteers and provide in service training for staff.
Supervised, evaluated and managed volunteer support staff of 10 staff member.
Fostered relationships with outside agencies to assist in the recruitment process and to promote volunteer program.
Coordinated and planned all volunteer recognition, appreciation and workshop events for up to 1000 attendees.
Prepared yearly department budget and achieving goals and objectives.
Reviewed department expenditures and provided budgetary control for supplies, training and events.
Prepared monthly and annual reports for Board of Directors and Development Department to assist with obtainment of private donations.
Maintained database to record and verify number of volunteer hours worked and personnel information.
Attended volunteer conventions, meetings and workshops to increase knowledge of volunteer programs.
Liaison between volunteers and paid staff.
BS Degree : Human Services, 2010Cal State Fullerton － City, StateHuman Services
AA Degree : Family Studies, 1985Fullerton College － City, StateFamily Studies
Microsoft Word, Excel, Outlook, C-IV, Calyx Point, ACT, ETO and Access
Member of Braille Institute's Rancho Mirage Fundraising Committee
Planned, staffed and designed Annual Braille Challenge Welcome Reception in Los Angeles for 300 families
Secured annual donation from Holmes Foundation for Braille Institute
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Cal State Fullerton
Job Titles Held:
Volunteer Services Manager
Employment Services Specialist/WEX Coordinator
Escrow and Client Services Manager
Event Services Manager
Conference Services Assistant
Group Sales Manager
Assistant Director of Volunteer Services
BS Degree : Human Services , 2010 AA Degree : Family Studies , 1985
Create a job alert for [job role title] at [location].