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Volunteer Manager Resume Example

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VOLUNTEER MANAGER
Professional Summary

Enthusiastic Development Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Communication
  • Program development
  • Marketing
  • Meetings
  • Access
  • Newsletter
  • Edit
  • Recruitment
  • Typing
  • Volunteer tasking
  • Mission-oriented
  • Volunteer coordination
  • Organization
  • Client relationship management
  • Budget
  • Database
  • Direct mail
  • Raiser's Edge
  • Public relations
  • Event coordination
  • Written
  • Data analytics proficiency
  • Budget administration
  • Relationship building
Work History
Volunteer Manager02/2008 to 01/2012
National Civil Rights Musuem – Memphis, TN
  • Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours
  • Developed and implemented training modules for volunteers and mentors, bringing all program participants up to speed on standard operations
  • Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers
  • Supervised and promoted volunteers into permanent roles based on staff feedback
  • Recruited and trained new volunteers on volunteer program goals and objectives
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department
  • Managed all aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors
  • Assisted program managers and sponsors with day-to-day operations, including entering client data into software program, taking clients' calls and referrals and other administrative duties
  • Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance
Development Officer01/2012 to Current
NATIONAL CIVIL RIGHTS MUSEUM – Memphis, TN
  • Directedproduct development efforts using industry-specific tools to increase sales and overall company productivity to increase the company's annual fundraising goals and budgets with event coordination, branding, public relations, and fund development skills
  • Created detailed customer database to improve consumer relations and streamlined customer outreach initiative relationships with direct mail donors, for the NATL event sponsors through calls, emails, meetings and letters
  • Fostered and facilitated cold­ calls to prospect external lead sources and advance sales process by Implementing new member programs and engagement opportunities to increase membership in 10 years by 110%
  • Worked with internal and external businesses and led cross-functional teams to develop intricate business plans, including the major design and installation of the brick paver campaign for the MLK50 Symposium and Evening of Storytelling events and fundraising campaign
  • Identified $100,000 in revenue opportunities by collaborating with distribution partners
  • Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution of writing and editing quarterly newsletters for donor cultivation, yielding increased gifts and community engagement
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Identified investment opportunities, threats and challenges to accurately forecast company budget
Executive Administrative Assistant 03/2000 to 04/2002
Neighborhood Christian Center – Memphis, TN
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Prepared presentations, materials and documentation for use by Management in meetings and engagements
  • Created appropriate documentation for members of board and senior leadership before meetings
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Education
Bachelors Professional Studies: Nonprofit Development & Administration05/2018University of Memphis- Memphis TN
Envestnet Institute- Memphis, TN

Broad-based training in asset and wealth management with an emphasis on managed solutions Learned the essential language of investment management as well as its ever-changing products and technologies Coursework completed in, Community Involvement New Memphis Institute Fellows Alum S18

Additional Information

Community Involvement

New Memphis Institute Fellows Alum S18

Health Equity Board 2018- Present

Local AFP (Association of Fundraising Professionals)

President Elect-2020

IDEA (Inclusion, Diversity, Equity & Access) Board Chair-2019

Program Committee 2018-2019

Susan G. Komen, Memphis Mid-South Office

Board Vice-President 2015-2017

Member at Large 2011-2015

Volunteer Coordinator, Board Position 2010-2011

Event Logistics Coordinator & Consultant

Total Woman Summit by Polished Consulting LLC, 2017

MIFA- Feed the Soul Volunteer

Event Ticket Associate 2012-2013

DOVIA- Directors of Volunteers in Agencies

Executive Committee Member, 2010-2016

DOVIA Member 2008-2016

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Resume Overview

Companies Worked For:

  • National Civil Rights Musuem
  • NATIONAL CIVIL RIGHTS MUSEUM
  • Neighborhood Christian Center

School Attended

  • University of Memphis
  • Envestnet Institute

Job Titles Held:

  • Volunteer Manager
  • Development Officer
  • Executive Administrative Assistant

Degrees

  • Bachelors Professional Studies : Nonprofit Development & Administration 05/2018

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