I am a human resources focused professional with a decade of experience in a wide range of business roles, primarily focused in the healthcare industry. Using my skills in active listening, problem solving, and teamwork, I have helped manage teams of professionals to improve efficiency and maintain high levels of customer satisfaction. I'm a strong administrative professional with a Bachelor of Business Administration (BBA) focused in Business Administration and Management from Morrisville State College. I recently earned my master's degree in Human Resource Management from Stony Brook University. I'm seeking a position in the healthcare setting that will enable me to build on my foundation of diverse administrative and management skills.
Skills
Schedule coordination
Volunteer training
Strong problem solver
Excel spreadsheets
Volunteer evaluations
Closing and contract negotiations
Program management
Sales monitoring
Staff training and development
Marketing tactics
Customer relations
Microsoft Office expertise
Strategic Planning
Compensation/payroll
Personnel records maintenance
Assessing performance
New hire orientation
Administrative skills
Multitasking to manage large workloads
Experience
Volunteer Coordinator & Registered Cat Foster, 02/2019 to Current CNY Cat Coalition – City, STATE,
Onboarding of volunteers (Interview, coordinate training & mentor).
Manage the clinic volunteer files and contact list (update periodically).
Reports on status of program to board of directors.
Organizes adoption events.
Processes adoption applications, including reference and background checks (approve or deny).
Provides all veterinary care for homeless cats in foster care.
Matched volunteers with open positions based on individual strengths and knowledge.
Oversee volunteer logistics, including scheduling and transportation management for multiple spay & neuter clinics.
Matched volunteers to appropriate opportunities by conducting skills-based assessments.
Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
Solicited feedback from staff and volunteers to improve existing programs.
Secretary (Previously Certified Nurses Aide), 09/2015 to Current Crouse Hospital – City, STATE,
Management oversight and schedule maintenance of therapy aides & counselors.
Actively participates in special department and hospital projects.
Supports operation of department through various administrative and clerical tasks.
Front-facing interaction with visitors/ patients to provide information and directives.
Maintained office safety by screening visitors, updating logs and issuing temporary IDs.
Proactively communicates with department leadership and works closely with all staff to provide quality care for all patients.
Coordinates with multiple healthcare professionals across various disciplines.
Organizes and maintains department files.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Managed multiple calendars and contacts within company systems.
Updated Microsoft spreadsheets to track various data for monthly and yearly comparisons.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Personal Care Aide/Certified Nurse’s Aide, 12/2008 to 12/2017 Pounder Hall Assisted Living & Eastern Star Campus
Eastern Star Nursing Home – City, STATE,
Responsible for managing facility alone and with a team.
Provided safe and effective care to patients.
Proficiency in long-term skilled nursing.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Assistant Branch Manager & Corporate Account Specialist, 06/2012 to 12/2014 Enterprise Rent A Car & Commercial Truck – City, STATE,
Interviewed candidates both entering and exiting the company.
Enforced company policies and procedures to strengthen operational standards across departments.
Developed new and maintained existing corporate accounts to better serve their needs and promote brand loyalty through frequent individualized recommendations for products and services.
Managed vehicle and supply inventory.
Promoted and marketed products.
Managed various office planning tasks.
Monitored daily operations and supported Branch Manager in necessary duties.
Trained and mentored highly effective teams to meet or exceed corporate standards (Received recognition for both customer service and high sales)
Maximized sales potential by training new members in improved sales strategies.
Networked within communities to identify and capitalize on business opportunities.
Mentored staff to enhance skills and achieve daily/weekly/monthly targets, using hands-on and motivational leadership.
Education and Training
MBA: Human Resource Management, Expected in 01/2020 Stony Brook University - Stony Brook, NY, GPA:
GPA: 4.0
BS: Business Administration, Expected in 01/2012 Morrisville State College - Morrisville, NY, GPA:
AAS: Business Administration, Expected in 01/2010 Mohawk Valley Community College - Utica, NY, GPA:
AAS: Business Management, Expected in 01/2009 Mohawk Valley Community College - Utica, NY, GPA:
Certifications
Lawson
ADP Payroll Services
NYS Health Commerce System
CPR Training
Additional Information
I am a human resources-focused professional with a decade of experience in a wide range of business roles, primarily focused in the healthcare industry. Using my skills in active listening, problem solving, and teamwork, I help manage teams of professionals to improve efficiency and maintain high levels of customer satisfaction. I recently earned my master’s degree in human resource management and am seeking a position in a professional human resources setting that will enable me to build on my foundation of diverse administrative and management skills.
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