volunteer coordinator resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable and dedicated customer service professional with extensive experience in real estate, sales, training, mentoring/teaching, recruiting, managing, hospital/surgery/ED setting, restaurant, health and administrative industry. Represent executive-level management as first-point-of-contact in all communications with vendors, personal, clients and patients. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, patients, internal and external staff. Motivated to maintain customer/patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Self-motivated with attention to detail, accuracy, documentation and follow-through
  • Advanced Communication & Sales Expertise
  • Analyze Market Trend & Competition
  • Partner with Marketing/Recruiting
  • Develop/Deliver account strategy relating to over all performance.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization as well as external clients
  • Client-focused quality service
  • Product promotions/product management
04/2022 to Current Volunteer Coordinator Evergreen Healthcare | Monroe, WA,
  • Oversaw volunteer logistics and handled schedules, inventory and management.
  • Create and maintain program projected yearly budget.
  • Recruit/Train new volunteers on policies and procedures
  • Communicate and troubleshoot regularly with volunteers to creatively increase efficiency and customer/patient satisfaction
  • Coordinate supervisors, directors and administration combining group efforts to achieve common goals for productivity and efficiency.
  • Created and Implemented "Kourtesy Kart" once a week position, delivering fresh baked cookies to guest & staff to boost moral and customer service initiatives
  • Organize community events for recruitment, interviews, orientation, managing all aspects/growth of the program and volunteers, human resource responsibility to keep volunteers compliant, managed and educated.
02/2021 to 03/2022 Patient Access Representative (PAR) Windermere Real Estate | Skok, WA,
  • Facilitate communication between patients, medical and administrative staff and regulatory agencies.
  • Liaison between financial counselors, social work, billing department and clinical staff for patients and their guarantors to ensure an exceptional overall experience at PCH.
  • Cross trained/assist surgery center, radiology and level 1 state of the emergency department with over 59 beds.
  • Assist management, VP and supervisors in each department to initiate necessary innovative department improvements.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Managed patient admissions and hospital discharges to various settings.
  • .Negotiate and collect fees at time of service.
  • Verified patient's insurance eligibility prior to appointment date for payment purposes. Obtained prior authorizations.
08/2016 to Current REALTOR Troon Golf, L.L.C. | Urbana, IL,
  • Generated 4 million in sales through effective networking and marketing strategies to grow new business and increase productivity
  • Handle computer system troubleshooting and provided technical support to entire team for computer operations
  • Negotiated contracts with buyers and sellers to maximize customer savings and profits
  • Maximized market share by working with clients and building relationships.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Maintained current and accurate CRM database of prospective customers.
05/2006 to 05/2020 Lead Server Macayos Restaurants LLC | City, STATE,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Increased sales through continual upselling and product suggestions
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Trained newly hired top talent to fill key positions and maximize productivity
  • Worked with management to coordinate special functions and events
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Education and Training
Expected in 08/2023 to to MBA | Master in Business & Health Care Management Ottawa University/Pursuing, Phoenix, AZ, GPA:
Expected in to to Bachelor of Arts | Communication Arizona State University, Glendale, AZ, GPA:
Expected in to to Associate of Arts | Associate Degree , Rio Salado University , GPA:
  • First Aid/CPR Certified
  • DPS level one clearance card
  • Advance 10 key & 50 plus wpm
  • Software knowledge
  • Active AZ Real Estate License
  • AZ notary/Loan Signing Agent
  • Covid Vaccinated/Flu Shot

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Resume Overview

School Attended

  • Ottawa University/Pursuing
  • Arizona State University
  • Associate Degree

Job Titles Held:

  • Volunteer Coordinator
  • Patient Access Representative (PAR)
  • Lead Server


  • MBA
  • Bachelor of Arts
  • Associate of Arts

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