volunteer coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

The Community Outreach Manager position would allow me to continue all the wonderful work Sue Wells has put in place by continuing to reach to Duplin County's diverse community. Sue and I have developed a professional and successful work relationship. Also, my family has been in Duplin County for many generations and share a history of supporting Duplin General Hospital/Vidant Duplin for decades. I have a true comment to carry on my family's comment to improving the health of Duplin County and this position would allow me to meet this goal. Also, this position would include being the supervisor of the volunteer coordinator/gift shop manager and therefore results in being able to insure the continued success of both the volunteer program and the gift shop.

Goal-driven Volunteer Coordinator who has been successful at recruiting and retaining volunteers to meet various organizational needs by reinventing the Vidant Duplin Volunteer Program for adults, college students and youth. Also reached out to grant programs thru NC Works, Green Lamp and JSCC to assist with young women becoming self supporting. Increased the number of volunteers by 44% in first fiscal year ( 2nd full fiscal year has been during the Covid-19 pandemic). The volunteers recruited are a great example of the diversity of Duplin County's population.

Also reinvented the gift shop. Took inventory of the shop on and developed a plan to sell the current inventory to change the venue to a boutique style shop. The changes implemented resulted in a profitable business which allowed a record donation of $30,000.00 in the 2 full fiscal years. The largest amount to ever be donated from the profits from the shop and the recent $20,000.00 during the Covid-19 pandemic. Most of the other Vidant hospital gift shops were closed during the pandemic. Presented to Sue Wells, a plan of keeping the gift shop open because it would give Vidant Duplin team members an "escape" from the stress of the pandemic and it would be the only fundraiser for the Hospital Foundation.

Have over 25 years in the veterinary health field as a practice manager and currently working in consulting and recruiting. This background has allowed me to know medical terminology and have experience of every aspect of veterinary medicine including blood drawls, lab procedures, proper medical record keeping and I am OSHA certified thru Patterson University , Charlotte, NC. Have extensive experience in training staff on how to effectively relay health issues to clients and how to educate clients on preventive medicine so their pets can have longer and healthier lives. and most of all the importance of excellent customer service. Have extensive experience in presenting educational material to the public to inform them about how preventative medical lab work, spay/neuter surgery and proper diet can benefit and extend their pet's quality of life.


NCHVP District 6 Representative

  • Represent all South Eastern Hospitals, including Vidant Hospitals in recruiting and mentoring new members and organizing 4 meetings a year.

NCHVP Board Member - Recording Secretary

  • Attend all board meeting and record minutes to distribute to board members and to be put on NCHVP website.

Member and Treasure of Morganton Service League

  • Managed all membership fees and funds for fundraisers. Performed all accounting duties for the "Nearly New Shop" including sales tax and assisting with non-profit tax returns.

Board Member of the Historic Burke Foundation

  • Appointed member to promote Burke County's historic properties including the Quaker Meadow's Plantation operations and events.
  • Served and organized annual golf tournament.

Board Member of the United Way for Burke County

  • Appointed member to serve on committee to decide which organizations were funded.

Board Member of Grace Hospital's Fundraising Committee

  • Appointment member who collaborated with team of 12 in the development of fundraising and hosted "Toast of the Town" events.

City of Morganton's Beautification Committee

  • Mayor appointment position to work with improving down town appearance and planning events.

Burke Mission Station Committee

  • Appointed member to assist with programs to educate the community of the many areas of assistance hosted at the station which included food pantry, soup kitchen, resale shop for clothing and furniture, Habitat for Humanity, free medical and dental clinic along with pharmacy.
  • Exhibit excellent interpersonal communication skills, verbal and written.
  • Have ability to communicate and work effectively with all levels of staff and always open to diverse opinions.
  • Constantly project positive behavior with department staff, team members and guests and request direct observation and feedback from others.
  • Have excellent working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook and Quick Books.
  • Have proven to exhibit to have high energy with ability to organize/prioritize workload to achieve desired results.
  • Excellent at relationship building between staff, volunteers and community.
  • Have over 25 years of experience effectively presenting health related ideas and concepts to groups and communities.
  • Excellent at assimilating information from variety of sources, analyzing information to determine course of action with plan of desired results.
  • Most importantly have always been committed to high stand of customer service.
Work History
02/2018 to Current
Volunteer Coordinator Boulder Community Health Lafayette, CO,
  • Review applications and conducted interviews with applicants to facilitate participation in volunteering programs for adults, college and youth.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Recruited and trained new volunteers on volunteer program goals and objectives. Increase number of volunteers by 44% in first full fiscal year.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Championed volunteer achievements and drove performance through incentives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Oversaw training and mentoring new volunteers thru grand programs with NC Works, Green Lamp and Golden Leaf Scholarships.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Hired and on-boarded adult, college and youth volunteers
11/2019 to Current
Warsaw Animal Hospital Management Consultant Cbiz, Inc. Fargo, ND,
  • Train Dr. Hunter's team to be able to educate clients on pet health needs and to teach importance of providing excellent customer service.
  • Organizing and optimizing use of POS system, CornerStone by Idexx.
  • Established relationships with pharmaceutical representatives to insure WAH gets best prices and rebates offered.
  • Review all invoices and reconcile to statements. Implemented outside laboratory contract with Antech, to offer major blood work panels in order for doctors to practice best medicine at discount cost.
  • Current major project is working with 3 representatives from Antech to have Digital DR X-ray system installed ($52,000.00) with no out of pocket cost to Warsaw Animal Hospital which will be owned by hospital.
08/2016 to 09/2018
Contract Practice Manager Banfield Pet Hospital City, STATE,
  • All aspects of managing a veterinary practice, including inventory and HR.
01/1989 to 08/2016
Practice Manager Burke Animal Clinic City, STATE,
  • All aspects of managing a veterinary practice including HR, marketing, inventory purchasing /control, accounts payable/receivables and payroll.
Expected in 05/1988 to to
Bachelor of Science: Business Administration And Management
Meredith College - Raleigh, NC
  • Concentration in Accounting and was awarded 3 year internship with the NC CPA Board

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Resume Overview

School Attended

  • Meredith College

Job Titles Held:

  • Volunteer Coordinator
  • Warsaw Animal Hospital Management Consultant
  • Contract Practice Manager
  • Practice Manager


  • Bachelor of Science

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