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volunteer coordinator resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a hardworking, community-oriented leader with over 8 years of experience in strategic planning and complex problem-solving. Specializing in nonprofit management, networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management and development to expand organizational success.

Skills
  • Supervision & Leadership
  • Resolution-oriented
  • Proficient with ADP Workforce and PayCom
  • Proficient with Microsoft Office Suite
  • 55 WPM
  • Pediatric & Adult First Aid, CPR and AED certified.
  • Community Outreach
  • Research and Facts Collecting
  • Friendly, Positive Attitude
  • Critical Thinking
  • Active Listening
  • Planning & Organizing
  • Relationship Building
  • Team Management
  • Training & Development
Experience
11/2022 to Current
Volunteer Coordinator Department Of The Interior Chicago, IL,
  • Responsible for the development and administration of the hospice volunteer program.
  • Identified volunteer service opportunities and associated requirements.
  • Qualified individuals and groups for volunteer service and determined volunteer service placement.
  • Led new volunteer orientation to organization and programs.
  • Reviewed online volunteer applications and managed volunteer background checks.
  • Managed volunteer database and volunteer service hours for inclusion in monthly and year-end cost savings reports.
  • Researched and prepared reports required by management or governmental agencies. Making sure our volunteer services provided accounted for 5% of all services provided by organization.
  • Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
  • Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Reviewed reports on volunteer attendance, productivity and effectiveness to evaluate performance.
  • Consulted with managers to resolve problems relating to volunteer performance, office equipment and work schedules.
02/2021 to 10/2022
Shift Supervisor Legacy Village Of Jacksonville Jacksonville, AL,
  • Have full knowledge of the HomeFirst vision, mission, operations, and program services.
  • Collaborate with team members to identify and accomplish agency objectives.
  • Assist upper management with daily operations to meet standards of service and quality. Maintain facility’s cleanliness, procedures, and policies.
  • Create and maintain a sense of community on site.
  • Resolve participants' complaints and report issues to Program Manager.
  • Developed workable solutions for recurring problems for participants and staff.
  • Administered conflict resolution strategies to help participants resolve disputes amongst one another.
  • Collaborate with team members to improve performance and implement training updates.
  • Implement and develop new procedures to help streamline tasks.
  • Develop and nurture relationships between participants and staff.
  • Counseling and preparing participants for transition to independent living. Encouraging and helping participants learn and/or unlearn behaviors.
  • Offer knowledgeable outreach and office-based case management support to participants.
  • Recruit, interview, hire, train, mentor and supervise staff.
  • Identify and hire talented individuals who bring valuable skills and great experience to the team.
  • Enable each member of staff to receive development opportunities by implementing workshops and regular training.
07/2014 to 08/2021
Grant Funded Program Director YMCA Of Silicon Valley City, STATE,
  • Implemented and designed program, embodying YMCA's mission and core values.
  • Oversaw the After School Program at Willow Glen Middle and multiple Summer Learning/Day Camp locations.
  • Association Child Protection and S.T.E.A.M. trainer.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Collected key program data and analysis to support continuous improvement. Delivered required reporting data to help leadership create organization strategic plan.
  • Generated short- and long-term strategic direction for program priorities to meet organizational objectives and metrics.
  • Wrote proposals and reports for general and specific program support. Spearheaded development of teen programming.
  • Created program marketing tools (e.g., Program guidelines and descriptions).
  • Hired and developed staff members to collaboratively achieve program goals.
  • Spearheaded program planning and staff development to promote growth.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Fostered community connections and networks, driving collaborations with local organizations. Improving the relationship between YMCA program and school/district administration.
  • Developed personal and long-lasting connections with families.
  • Secured fundraising, volunteers and other resources to successfully run programs.
  • Grant management and budgeting.
Education and Training
Expected in 05/2023 to to
BA PSYCHOLOGY:
TALLADEGA COLLEGE - Talladega, AL,
GPA:
Expected in 12/2016 to to
AA PSYCHOLOGY :
EVERGREEN VALLEY COLLEGE - San Jose, CA,
GPA:

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Resume Overview

School Attended

  • TALLADEGA COLLEGE
  • EVERGREEN VALLEY COLLEGE

Job Titles Held:

  • Volunteer Coordinator
  • Shift Supervisor
  • Grant Funded Program Director

Degrees

  • BA PSYCHOLOGY
  • AA PSYCHOLOGY

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