volunteer coordinator resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic Volunteer Coordinator with strengths in hiring, placement and program development. Quality-driven professional with knowledge of Hospital/Clinical settings and working with Interdisciplinary teams for assessing needs and placement. Bringing 15+ years of experience and passion for community service.

  • Team Leadership/Development
  • Schedule Coordination
  • Onboarding
  • Staff Management
  • Training Oversight
  • Relationship building and retention
  • Written and verbal communication skills
  • Multidisciplinary team collaboration
  • Experience in Clinical Setting
  • Experience in using EPIC
  • Logistics
  • Service Monitoring And Evaluation
Work History
Volunteer Services Coordinator, 01/2019 - Current
Aspirus Iola, WI,
  • Recruit, interview and hire volunteers to fill positions in Clinical Areas, Gift Shop, Reception/Registration and Wayfinding.
  • Coordinate logistics of scheduling and resourcing volunteers for productivity for approximately 75 volunteers.
  • Meet with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Uncover opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Manage volunteer calendar and verify coverage of key roles during volunteer unavailability; experience with Volgistics.
  • Perform skills assessments to link volunteers to roles matching individual skills and competencies.
  • Champion volunteer achievements and drive performance through incentives.
  • Track and screen volunteer applications to move applicants through onboarding process, orientation and training.
  • Excellent time-management skills; serving in dual role as Volunteer Coordinator and as Clinical Chaplain.
Hospital Chaplain, 08/2017 - 08/2018
The University Of Kansas Hospital Leavenworth, KS,
  • Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.
  • Resolved crisis and emotional issues through empathy, support, prayer and scripture.
  • Counseled and provided care to patients with life-threatening illnesses to help families respond effectively to approaching death of loved one.
  • Facilitated post-death bereavement process for families, including referrals to variety of educational and support groups, individual counseling and crisis response resources.
  • Navigated Epic and organizational tracking requirements to document patient and family interactions and uphold compliance standards.
  • Communicated with interdisciplinary healthcare team to obtain pertinent information regarding patient's condition, family dynamics and health care teams' understanding of need for spiritual care.
  • Responded to code blues and other emergencies to verify patient identity and engage and support family.
  • Collaborated with administrative teams to develop and implement plans for increasing patient satisfaction.
Minister of Discipleship , 04/2013 - 11/2015
Northside Community Church City, STATE,
  • Coordinated and spearheaded programs to increase church members' personal growth and service throughout community.
  • Developed and implemented training for volunteer leaders of small group ministry; gave oversight and direction to leadership team.
  • Organized and spearheaded shadowing and mentor programs focused on helping partners grow in spiritual/emotional maturity.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Resolved problems, improved operations and provided exceptional service.
Director of Community Outreach, 01/2008 - 08/2010
The Church Of The Apostles City, STATE,
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Organized and spearheaded community outreach programs, emphasizing involvement in community.
  • Planned and conducted worship services, wrote and taught curriculum and worked with key church leaders to carry out church mission.
  • Provided spiritual care through visitation, counseling and prayer.
  • Resolved problems, improved operations and provided spiritual counseling for healthy interpersonal relationships.
Volunteer Program Manager Assistant, 01/2004 - 09/2007
Camp Dixie, Inc. City, STATE,
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
  • Developed volunteer policies and procedures, including handbooks and guidelines for volunteers.
  • Coordinated team-building activities and celebratory events for volunteers and mentors.
  • Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
  • Assisted program managers and sponsors with day-to-day operations, including entering client data into software program, taking clients' calls and referrals and other administrative duties.
  • Supervised and promoted volunteers into permanent roles based on staff feedback.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Planned and documented all volunteer training provided, designing training programs.
Master of Divinity: Biblical Studies, Expected in 08/2008
Columbia International University - Columbia, SC
Status -
  • Coursework concentration in Leadership Development
Bachelor of Science: Biblical Studies/Humanities, Expected in 05/2004
Columbia International University - Columbia, SC
Status -
No Degree: General Studies, Expected in
North Carolina State University - Raleigh, NC
Status -
High School Diploma: , Expected in 06/1997
South Johnston High School - Four Oaks, NC
Status -

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Resume Overview

School Attended

  • Columbia International University
  • Columbia International University
  • North Carolina State University
  • South Johnston High School

Job Titles Held:

  • Volunteer Services Coordinator
  • Hospital Chaplain
  • Minister of Discipleship
  • Director of Community Outreach
  • Volunteer Program Manager Assistant


  • Master of Divinity
  • Bachelor of Science
  • No Degree
  • High School Diploma

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