volunteer coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Diligent problem-solver with resourceful approach to challenges and organized style, resulting in 10+ years of experience in office administration and research. Leverages computing expertise and good judgment to perform with consistent accuracy, with history of meeting company goals utilizing an organized and precision-minded approach to all projects. Exceptional communicator with demonstrated skills in client-facing roles and program coordination. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Volunteer Coordinator, 12/2021 to Current
Evergreen HealthcareRedmond, WA,
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Recruited, interviewed and hired volunteers to fill positions in [Area], [Area] and [Area].
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Oversaw training and mentoring of up to [Number] new team members each quarter.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Directed [Area of expertise] across [Number] departments.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Maintained [Number]% accuracy while updating databases with [Type] data and verifying [Type] changes.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Researched new ideas for programs and activities, taking into consideration participants' suggestions.
  • Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
  • Evaluated success of each activity and event to identify opportunities for future improvement.
  • Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
Artist, 06/2017 to 12/2021
FunkoSeattle, WA,
  • Established and maintained productive, professional working relationships to promote beneficial project results.
  • Advertised and sold art online and at art exhibitions and fairs to increase exposure.
  • Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
  • Implemented artistic vision to give art purpose and meaning.
  • Drew illustrations and concepts for visualization, presentation and development purposes.
  • Created concept designs and sketches to develop images and scenes.
  • Leveraged software to track income, expenses and other financial information.
  • Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.
  • Developed targeted marketing and sales strategies to promote successful organizational and artistic outcomes.
  • Directed day-to-day business operations and made strategic decisions to further organizational goals and fiscal objectives.
  • Presented concepts, copy and art during internal and client reviews.
  • Made collateral to support various marketing campaigns and visually communicate concepts.
  • Managed client relationships and expectations for creative projects with varying budgets and objectives.
  • Anticipated design issues and proved to be proactive in developing effective solutions.
Client Service Specialist, 05/2018 to 11/2018
Cambridge Trust CompanyNew Hampshire, NH,
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Connected with clients through consultative sales strategies to understand and address requirements.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Introduced clients to available online resources and services to increase convenience.
  • Maintained and managed customer files and databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Sought ways to improve processes and services provided.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Effective liaison between customers and internal departments.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
News Content Specialist, 11/2015 to 04/2018
The Post And Courier NewspaperCity, STATE,
  • Confirmed veracity of [Number] articles weekly, communicated with journalists and interviewed subjects to gather details.
  • Followed-up on leads for information regarding news and events.
  • Selected material to develop interesting and professional presentations for different formats.
  • Wrote news stories, developed leads and constructed headlines.
  • Fact-checked breaking news headlines by performing background research, contacting experts or witnesses and conferring with lawyers to comply with legal boundaries for sensitive stories.
  • Established and maintained relationships with credible sources.
  • Planned and conducted research and pitched long-form stories to promote investigative news topics.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Checked documentation for accuracy and validity on updated systems.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Handled incoming business and client requests for information.
  • Responded to inquiries from callers seeking information.
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Took more than [Number] incoming calls per day, provided information and routed callers to correct personnel.
  • Produced accurate [Type] documentation and organized resources to smoothly execute changes.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Typed [Type] and [Type] documents with [Number] WPM and [Number]% error rate.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Edited drafts created from speech recognition software.
  • Recorded minutes at board meetings adhering to proper procedures and bylaws.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Completed data entry of [Type] and [Type] information each day.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Used [Software] to sort, summarize and tabulate various statistical data.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
No Degree: Sociology, Expected in to Oglethorpe University - Atlanta, GA
Associate of Arts: , Expected in to Trident Technical College - Charleston, SC

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Resume Overview

School Attended

  • Oglethorpe University
  • Trident Technical College

Job Titles Held:

  • Volunteer Coordinator
  • Artist
  • Client Service Specialist
  • News Content Specialist


  • No Degree
  • Associate of Arts

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