Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Successful Planner with strong background in scheduling projects. Compiles, analyzes and models information from diverse sources to build data-driven resource base for effective planning. Well-versed in various trends and needs.

  • Volunteer evaluations
  • Program management
  • Department management
  • Community outreach
  • Schedule coordination
  • Marketing strategy
  • Skilled in SalesForce
  • Skilled in SAP
  • Verbal Communication Skills
  • Customer relations understanding
  • Phone inquiries
  • Proficient with CRM, and office management software
  • Data entry
  • Mail management
  • Proficient with Excel spreadsheets
  • MS Office
  • Excellent multi-tasker
  • Ability to work in a Fast-paced Environment
  • Ability to Listen
  • Preventative Maintenance Skills
  • Ability to Multi-task
  • Ability Adapt
  • Technical Support Skills
  • Dedication and ability to Follow Up on assigned Tasks
  • Innovative and Creative
  • Attention To Details
  • Preventive Maintenance Skills
  • Maintenance Planning Skills
  • Dedicated to learning new skills
  • Shipping Medical Device and True Temperature shipments.
  • Field Service management
  • Customer Service
Volunteer Coordinator, 03/2020 to Current
Catholic Community ServicesOgden, UT,
  • Followed up with staff and managers to assess volunteer needs and opportunities.
  • Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
  • Oversaw volunteer logistics, including schedule, inventory and transportation management.
  • Wrote, implemented and enforced volunteer program policies, procedures, and standards.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
  • Planned and executed a successful fund raising event, cutting event cost by 30%, ensuring a 25% increase in revenue while managing a team of 30 vendors at 4 different locations.
Field Service Coordinators, 09/2011 to 02/2020
Apex SystemsDecatur, IL,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery by 30%
  • Worked with the Director to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Designed new salesforce solutions, when needed.
  • Demonstrated ability to learn new technologies and development tools quickly.
  • Utilized SAP and Salesforce tools.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports using MS Office (Word, Excel, Outlook and Power Point)
  • Gathered and analyzed market data to influence business decisions.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated employees on communication protocols.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Collaborated with finance, services teams by combining Salesforce CRM and FinancialForce ERP to streamline invoicing and accounts receivable and empower consumers with accessible portals and dashboards
  • Performed annual and preventive service maintenance on all systems.
Analyst, 01/2008 to 08/2011
United Parcel Service Supply ChainCity, STATE,
  • Trained end-users in best practices to minimize errors and protect key data.
  • Integrated new technologies to meet area requirements.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
  • Generated reports to assess performance and make adjustments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates increasing ontime performance by 50%
  • Coordinated with freight forwarders to expedite international shipments.
  • Provided information to customers regarding expected deliveries and delays.
  • Input shipping information into freight forwarder system to generate bills of lading for each package or container.
  • Promoted improvements in process efficiency and productivity by tracking and monitoring room temperature shipments with Medical Device.
Education and Training
MBA: Marketing , Expected in 07/2011
University Of Phoenix - Marietta, GA,
BBA: Project Management, Expected in 06/2011
Federal University Of Technology - Nigeria ,

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Resume Overview

School Attended

  • University Of Phoenix
  • Federal University Of Technology

Job Titles Held:

  • Volunteer Coordinator
  • Field Service Coordinators
  • Analyst


  • MBA
  • BBA

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