Volunteer Coordinator Resume Example
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VOLUNTEER COORDINATOR
Summary
Successful Planner with strong background in scheduling projects. Compiles, analyzes and models information from diverse sources to build data-driven resource base for effective planning. Well-versed in various trends and needs.
Skills
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Experience
Catholic Community Services | Ogden , UTVolunteer Coordinator03/2020 - Current
- Followed up with staff and managers to assess volunteer needs and opportunities.
- Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
- Oversaw volunteer logistics, including schedule, inventory and transportation management.
- Wrote, implemented and enforced volunteer program policies, procedures, and standards.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
- Planned and executed a successful fund raising event, cutting event cost by 30%, ensuring a 25% increase in revenue while managing a team of 30 vendors at 4 different locations.
Apex Systems | Decatur , ILField Service Coordinators09/2011 - 02/2020
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery by 30%
- Worked with the Director to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Designed new salesforce solutions, when needed.
- Demonstrated ability to learn new technologies and development tools quickly.
- Utilized SAP and Salesforce tools.
- Prepared presentations and proposals, assisted in bookkeeping and produced budget reports using MS Office (Word, Excel, Outlook and Power Point)
- Gathered and analyzed market data to influence business decisions.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated employees on communication protocols.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Collaborated with finance, services teams by combining Salesforce CRM and FinancialForce ERP to streamline invoicing and accounts receivable and empower consumers with accessible portals and dashboards
- Performed annual and preventive service maintenance on all systems.
United Parcel Service Supply Chain | City , STATEAnalyst01/2008 - 08/2011
- Trained end-users in best practices to minimize errors and protect key data.
- Integrated new technologies to meet area requirements.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
- Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
- Generated reports to assess performance and make adjustments.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates increasing ontime performance by 50%
- Coordinated with freight forwarders to expedite international shipments.
- Provided information to customers regarding expected deliveries and delays.
- Input shipping information into freight forwarder system to generate bills of lading for each package or container.
- Promoted improvements in process efficiency and productivity by tracking and monitoring room temperature shipments with Medical Device.
Education and Training
University Of Phoenix | CityMBA in Marketing 07/2011
Federal University Of Technology | CityBBA in Project Management06/2011
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Resume Overview
School Attended
- University Of Phoenix
- Federal University Of Technology
Job Titles Held:
- Volunteer Coordinator
- Field Service Coordinators
- Analyst
Degrees
- MBA in Marketing
BBA in Project Management
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