Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Successful Planner with strong background in scheduling projects. Compiles, analyzes and models information from diverse sources to build data-driven resource base for effective planning. Well-versed in various trends and needs.
Skills
Volunteer evaluations
Program management
Department management
Community outreach
Schedule coordination
Marketing strategy
Skilled in SalesForce
Skilled in SAP
Verbal Communication Skills
Customer relations understanding
Phone inquiries
Proficient with CRM, and office management software
Data entry
Mail management
Proficient with Excel spreadsheets
MS Office
Excellent multi-tasker
Ability to work in a Fast-paced Environment
Ability to Listen
Preventative Maintenance Skills
Ability to Multi-task
Ability Adapt
Technical Support Skills
Dedication and ability to Follow Up on assigned Tasks
Innovative and Creative
Attention To Details
Preventive Maintenance Skills
Maintenance Planning Skills
Dedicated to learning new skills
Shipping Medical Device and True Temperature shipments.
Field Service management
Customer Service
Experience
Volunteer Coordinator, 03/2020 to Current Catholic Community Services – Ogden, UT,
Followed up with staff and managers to assess volunteer needs and opportunities.
Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
Oversaw volunteer logistics, including schedule, inventory and transportation management.
Wrote, implemented and enforced volunteer program policies, procedures, and standards.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
Planned and executed a successful fund raising event, cutting event cost by 30%, ensuring a 25% increase in revenue while managing a team of 30 vendors at 4 different locations.
Field Service Coordinators, 09/2011 to 02/2020 Apex Systems – Decatur, IL,
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Reviewed account and service histories to identify trends and issues.
Created training manuals targeted at resolving simple and difficult customer issues.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery by 30%
Worked with the Director to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
Designed new salesforce solutions, when needed.
Demonstrated ability to learn new technologies and development tools quickly.
Utilized SAP and Salesforce tools.
Prepared presentations and proposals, assisted in bookkeeping and produced budget reports using MS Office (Word, Excel, Outlook and Power Point)
Gathered and analyzed market data to influence business decisions.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Updated employees on communication protocols.
Answered phone with positive attitude and asked questions to better understand customer needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Collaborated with finance, services teams by combining Salesforce CRM and FinancialForce ERP to streamline invoicing and accounts receivable and empower consumers with accessible portals and dashboards
Performed annual and preventive service maintenance on all systems.
Analyst, 01/2008 to 08/2011 United Parcel Service Supply Chain – City, STATE,
Trained end-users in best practices to minimize errors and protect key data.
Integrated new technologies to meet area requirements.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
Generated reports to assess performance and make adjustments.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates increasing ontime performance by 50%
Coordinated with freight forwarders to expedite international shipments.
Provided information to customers regarding expected deliveries and delays.
Input shipping information into freight forwarder system to generate bills of lading for each package or container.
Promoted improvements in process efficiency and productivity by tracking and monitoring room temperature shipments with Medical Device.
Education and Training
MBA: Marketing , Expected in 07/2011 University Of Phoenix - Marietta, GA, GPA:
BBA: Project Management, Expected in 06/2011 Federal University Of Technology - Nigeria , GPA:
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