Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Customer Service Representative driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.

Work History
10/2019 to Current
Volunteer Camp Counselor Scheels Sports Billings, MT,
  • Ensure proper supervision, safety and security of camp members
  • Cultivate positive relationships with children by interacting during activities
  • Execute daily activity schedules, gather materials and assist with set-up, breakdown and clean-up
  • Maintain accurate participant records, including attendance, discipline, medication log, and accident or injury reports
  • Ensure activities and field trips ran smoothly and in accordance with Camp Good Day rules and Safety regulations
  • Adhere to all emergency procedures associated with camp program
  • Collaborate with other camp counselors to create atmosphere of fun and learning
05/2017 to Current
Store Associate Save Mart Supermarkets Rocklin, CA,
  • Monitor sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Display merchandise by arranging in appealing and orderly way to boost sales
  • Log reports, expenses, receipts and sales documents
  • Employ strategic tactics such as cross-selling and upselling to drive sales
  • Field questions and solve problems by informing customers of current promotions and store policies
  • Utilize POS system to accurately process sales, returns and gift card activations
  • Maintain customer satisfaction by following all health/sanitation codes according to the Department of Public Health
04/2015 to 08/2016
Assistant Store Manager Alex And Ani Natick, MA,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Supervised payroll corrections for accuracy and duplications
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Performed mandatory audits to ensure compliance in all areas were met
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
09/2011 to 07/2014
Assistant Manager Windsor Fashions City, STATE,
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Coached team on effective upselling and cross-selling methods
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Submitted reports to District Manager to aid in business decision-making and planning
  • Monitored employee performance and developed improvement plans
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Interpersonal, verbal, and written communication skills
  • Conflict resolution and mediation
  • Organizational skills
  • MS Windows proficient
  • Customer Service
  • Multi-line phone proficiency
  • Administrative tasks
Expected in 12/2022
BBA: Operations Management
Arizona State University - Tempe, AZ

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School Attended

  • Arizona State University

Job Titles Held:

  • Volunteer Camp Counselor
  • Store Associate
  • Assistant Store Manager
  • Assistant Manager


  • BBA

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