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volunteer and media coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

A skilled manager with strong communication and liaison abilities. I am seeking an opportunity where managerial, organizational, conflict resolution and human relations skills will further enable the empowerment of staff, the county, and its customers.

Skills
  • Team Leadership
  • Team Management and Supervision
  • Customer Service
  • Marketing Strategy Development
  • Marketing Program Management
  • Promotional Events
Experience
Volunteer and Media Coordinator, 08/2019 to 09/2021
Common SpiritNebraska City, NE,
  • Recruit, train and supervise hospice volunteers. Coordinate volunteer assignments and oversee their performance as part of the interdisciplinary team. Responsible to maintaining appropriate levels of volunteer services and administering the cost savings and percentage of volunteer hours required by Medicare Conditions of Participation. Coordinate and conduct volunteer training program. Assign volunteers based on patient needs, geographical considerations and volunteer skills and special talents.
  • Develop and supervise current and accurate records and reports including statistical data for program evaluation. Provided ongoing education programs for volunteers, supervise individual and group basis and regular recognition programs. Assist interdisciplinary team to maximize the use of volunteer workers by being attuned to indicators for referral. Participate in orientation of new employees to the volunteer program. Participate in programs of public education and public recognition for volunteer workers and for related community groups.
  • Develop contacts and utilize community resources to provide adjunct support services to enhance program delivery. Perform quality improvement activities as required. Attend and participates in in-services, staff meetings, case conferences and committees as appropriate. Complete all documentation in an accurate and legible manner. Comply with hospice policies and procedures, laws, and regulation and standard of practice.
  • Created and managed content for variety of multimedia platforms that include video, audio, photography, digital media, and social media. Developed and maintained social media content. Develop and create staff training presentations. Write and edit promotional materials for internal and external publications.
Office Assistant II, 05/2017 to 08/2019
One MedicalGreenbrae, CA,
  • Responsible for answering telephone calls daily at front desk reception area ensuring inquiries are handled quickly and accurately; provide information on operation policies and procedures; assist and research information for walk-ins and callers to find the appropriate individual and/or agency that best meets their need; promote the availability of First 5’s literature and other resources.
  • Type letters to program agencies and other correspondence in draft or final form; review documents for proper format, completeness, grammar, spelling and punctuation. • Receive, sort, and distribute mail and file correspondence, documents and other materials for staff; prepare items for mailing to include bulk mail, FedEx, and UPS.
  • Type letters to program agencies and other correspondence in draft or final form; review documents for proper format, completeness, grammar, spelling and punctuation. • Receive, sort, and distribute mail and file correspondence, documents and other materials for staff; prepare items for mailing to include bulk mail, FedEx, and UPS.
  • Establish and maintain filing systems which includes: set up; reviewing for completeness, accuracy and correct format; purging information; controlling access and accountability; preparing and transferring files and other documents for storage in accordance to applicable retention requirements.
  • Prepare purchase requests for outside vendors as needed; routinely contact local catering companies and food establishments and place orders for conference attendees/groups. • Assist in the preparation of detailed reports for contracted agencies and other stakeholders. • Prepare acquired data for analysis to ensure accuracy and integrity. • Conduct research and share findings with First 5 San Bernardino’s Executive Team to guide future investments and safety. • Assist in planning community/special events which includes booking entertainment, speakers, volunteers, and vendor agencies.
Office Manager , 04/2014 to 05/2017
The JointCity, STATE,
  • Educated employees and patients on policies, procedures, and laws in regards to HIPAA regulations. • Monitor and ensured compliance with all applicable laws and regulations in regards to patient medical records and corporate policies. • Managed invoicing and reimbursement for contracted members. • Prepared and managed records, files, and data, (paper and electronically). • Created reports, summaries, documents, and correspondence in a complete, concise and accurate manner; presented reports and summaries both in written and verbal manner. • In-serviced all new employees in the company’s sales script when presenting chiropractic services to patients. • Exercised sound judgment in problem solving and decision making for patient concerns, involving customer service, doctor complaints, and billing. • Communicated regularly with upper management and corporate executives regarding operational issues, sales goals, and patient concerns. • Coordinated with Operation Manager and staff to provide monthly training sessions as needed to maximize effectiveness, efficiency and integration of Joint services. • Coached all employees by providing professional customer service to new and existing patients. Established positive rapport and expand relationships with clientele by providing terrific customer service, and showing legitimate concern for patient’s chiropractic needs. • Manage social media accounts which include Facebook, Twitter, Yelp. • Create content for social media accounts. • Responsible for all visuals, hygiene, inventory and stock replenishment issues. • Provided assistance and temporary support as required. • Performed other duties as assigned.
Education and Training
Associate of Arts: Communications , Expected in 12/2001 to California State University San Bernardino - San Bernardino, CA,
GPA:

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Resume Overview

School Attended

  • California State University San Bernardino

Job Titles Held:

  • Volunteer and Media Coordinator
  • Office Assistant II
  • Office Manager

Degrees

  • Associate of Arts

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