Volunteer Administrative Assistant and Health Facility Chairman Resume Example

• Fort Knox, KY, Palma Hall 502-624-5558.
• Instruct Basic Trainees in Combat Lifesaving techniques over a three day period, using both lecture and hands on methods.
• Administered written exams and evaluated trainees in practical exams.
• Act as an Authorized CPR Provider with the American Red Cross for the cadre at Palma Hall.
• Completed Instructor Training Course and Support Cadre Training Course.

Established and enforced rules for behavior and procedures for maintaining order among a class of 60

Earned positive verbal/written feedback from drill seargents regarding classroom instruction and student learning success.

• Instruct layperson and professional rescuers in CPR for Adults, Children, and Infants.
• Teach to properly use an AED and instruct in First Aid Techniques.

• Made outbound customer service/collection calls Took inbound customer service/collection calls Met and/or exceeded monthly metrics, metrics for phone calls made, funds promised, and funds received.
• Assisted in training new employees make effective phone calls Showed excellent telephone skills Navigated numerous software programs while providing customer service over the phone.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Maintained up-to-date records at all times.
• Built customer loyalty by placing follow-up calls for customers who reported issues.

• Participated in Operation Joint Forge as part of Stabilization Force in Bosnia, Croatia, and Hungary from September 1998 to April 1999.
• Facilitated the needs of over 3000 military and civilian personnel in Tuzla, Bosnia.
• Trained ground evacuation medics on standard operating procedures of a four litter ambulance.
• Trained non-medical personnel on basic life saving techniques.
• Taught medics medical procedures in a classroom setting as part of Medical Proficiency Training.
• Coordinated the transfer from ground evacuation to air evacuation.
• Administerd immunization shots to soldiers ready to deploy.
• Oversaw medical and ground evacuation procedures during a two week field rotation as part of a Joint Readiness Training exercise at Fort Polk,LA.

• Scheduled pre-termination and final termination appointments for military personnel living in on-post housing.
• Answered questions concerning housing waitlist and appointment matters.
• Directed telephone calls to housing inspectors and counselors.
• Copied appointment slips and other housing information for customers.
• Handled minor customer service questions and concerns.