VOLUNTEER/911 Emergency Dispatcher Resume Example
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VOLUNTEER/911 EMERGENCY DISPATCHER
Dean list
Honor Society
Honor Society
Professional Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Work History
Fort Bend Constable Office- VOLUNTEER/911 Emergency Dispatcher
City , STATE
City , STATE
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Determined and recommended methods to address improvement opportunities
- Answered calls from automatic routing system and took basic information from callers
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Routed calls to police, fire and ambulance service to meet individual call needs
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Determined proper course of action for claims processing
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Worked with management team to implement proper division of responsibilities
- Kept program records and documentation current and compliant
- Maintained clean, neat and operational facilities to serve all program needs
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries
- Provided support and companionship to patients in need of assistance
American InterContinental University- Administrative Assistant in Learning
City , STATE09/2019 - Current
City , STATE09/2019 - Current
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Researched competitive solutions and maintained competitive market comparisons and evaluations
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
Woman Hospital Of Texas- Nurse Assistant/Unit Clerk/Educator
City , STATE05/1996 - Current
City , STATE05/1996 - Current
- Completed and filed financial documentation for accounting purposes
- Enhanced office efficiency by handling 3+ callers per day
- Maintained current and accurate medical records for over 50 patients
- Completed skilled administrative work to support all office staff and operational requirements
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Drafted unit correspondence, including memos, emails and department updates
- Processed lab paperwork and requests according to physicians' orders
- Facilitated lab orders and medication administration
- Managed incoming calls and directed to appropriate department
- Developed training protocols for new unit secretaries
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
Accomplishments
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
- Used Microsoft Excel to develop inventory tracking spreadsheets
Skills
- Operations Support
- Telephone etiquette
- Administrative support
- Administrative tasks
- Data entry
- Record keeping
- Data analysis
- Written and verbal communication
- Call Select communication systems
- Relationship building
- Team collaboration
- Record keeping
- Quick learner
- Active listening skills
- Computer literate
- Goal-oriented
Education
Houston Community CollegeCity, State05/2014Associate of Arts: Health And Medical Science
American Intercontinental University Houston CityExpected in 02/2020Bachelor of Science: Forensic Science
Certifications
- BCLS Certification
- Heart Saver/AED Certification
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Resume Overview
School Attended
- Houston Community College
- American Intercontinental University Houston
Job Titles Held:
- VOLUNTEER/911 Emergency Dispatcher
- Administrative Assistant in Learning
- Nurse Assistant/Unit Clerk/Educator
Degrees
- Associate of Arts : Health And Medical Science
Bachelor of Science : Forensic Science
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