VOLUNTEER/911 Emergency Dispatcher Resume Example Fort Bend Constable Office

VOLUNTEER/911 EMERGENCY DISPATCHER

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Honor Society

Professional Summary

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

Work History

Fort Bend Constable Office- VOLUNTEER/911 Emergency Dispatcher
Fort Bend, TX

Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Determined and recommended methods to address improvement opportunities
Answered calls from automatic routing system and took basic information from callers
Completed appropriate forms and radio announcements for police department needs such as BOLO requests
Routed calls to police, fire and ambulance service to meet individual call needs
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Determined proper course of action for claims processing
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
Answered customer telephone calls promptly to avoid on-hold wait times
Worked with management team to implement proper division of responsibilities
Kept program records and documentation current and compliant
Maintained clean, neat and operational facilities to serve all program needs
Helped with office tasks including taking messages, scanning documents and answering phone inquiries
Provided support and companionship to patients in need of assistance

American InterContinental University- Administrative Assistant in Learning
Houston, TX09/2019 - Current

Welcomed visitors to office, communicated arrival to team and managed visit expectations
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Researched competitive solutions and maintained competitive market comparisons and evaluations
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy

Woman Hospital Of Texas- Nurse Assistant/Unit Clerk/Educator
Houston, TX05/1996 - Current

Completed and filed financial documentation for accounting purposes
Enhanced office efficiency by handling 3+ callers per day
Maintained current and accurate medical records for over 50 patients
Completed skilled administrative work to support all office staff and operational requirements
Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Drafted unit correspondence, including memos, emails and department updates
Processed lab paperwork and requests according to physicians' orders
Facilitated lab orders and medication administration
Managed incoming calls and directed to appropriate department
Developed training protocols for new unit secretaries
Maintained office supplies inventory by checking stock and ordering new supplies as needed

Accomplishments

Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
Used Microsoft Excel to develop inventory tracking spreadsheets

Skills

Operations Support
Telephone etiquette
Administrative support
Administrative tasks
Data entry
Record keeping
Data analysis
Written and verbal communication

Call Select communication systems
Relationship building
Team collaboration
Record keeping
Quick learner
Active listening skills
Computer literate
Goal-oriented

Education

Houston Community CollegeHouston, TX05/2014Associate of Arts: Health And Medical Science

American Intercontinental University Houston 9999 RichmondExpected in 02/2020Bachelor of Science: Forensic Science

Certifications

BCLS Certification
Heart Saver/AED Certification

Resume Overview

Companies Worked For:

Fort Bend Constable Office
American InterContinental University
Woman Hospital Of Texas

School Attended

Houston Community College
American Intercontinental University Houston

Job Titles Held:

VOLUNTEER/911 Emergency Dispatcher
Administrative Assistant in Learning
Nurse Assistant/Unit Clerk/Educator

Degrees

Associate of Arts : Health And Medical Science
Bachelor of Science : Forensic Science

VOLUNTEER/911 Emergency Dispatcher Resume Example

Resume Score: 80%

Resume Overview

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