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VOLUNTEER/911 Emergency Dispatcher Resume Example

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VOLUNTEER/911 EMERGENCY DISPATCHER
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Professional Summary

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

Work History
Fort Bend Constable Office - VOLUNTEER/911 Emergency Dispatcher
Fort Bend, TX
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Determined and recommended methods to address improvement opportunities
  • Answered calls from automatic routing system and took basic information from callers
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Determined proper course of action for claims processing
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Worked with management team to implement proper division of responsibilities
  • Kept program records and documentation current and compliant
  • Maintained clean, neat and operational facilities to serve all program needs
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries
  • Provided support and companionship to patients in need of assistance
American InterContinental University - Administrative Assistant in Learning
Houston, TX 09/2019 - Current
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Researched competitive solutions and maintained competitive market comparisons and evaluations
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
Woman Hospital Of Texas - Nurse Assistant/Unit Clerk/Educator
Houston, TX 05/1996 - Current
  • Completed and filed financial documentation for accounting purposes
  • Enhanced office efficiency by handling 3+ callers per day
  • Maintained current and accurate medical records for over 50 patients
  • Completed skilled administrative work to support all office staff and operational requirements
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Drafted unit correspondence, including memos, emails and department updates
  • Processed lab paperwork and requests according to physicians' orders
  • Facilitated lab orders and medication administration
  • Managed incoming calls and directed to appropriate department
  • Developed training protocols for new unit secretaries
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
  • Used Microsoft Excel to develop inventory tracking spreadsheets
Skills
  • Operations Support
  • Telephone etiquette
  • Administrative support
  • Administrative tasks
  • Data entry
  • Record keeping
  • Data analysis
  • Written and verbal communication
  • Call Select communication systems
  • Relationship building
  • Team collaboration
  • Record keeping
  • Quick learner
  • Active listening skills
  • Computer literate
  • Goal-oriented
Education
Houston Community College Houston, TX 05/2014 Associate of Arts: Health And Medical Science
American Intercontinental University Houston 9999 Richmond Expected in 02/2020 Bachelor of Science: Forensic Science
Certifications
  • BCLS Certification
  • Heart Saver/AED Certification
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Resume Overview

Companies Worked For:

  • Fort Bend Constable Office
  • American InterContinental University
  • Woman Hospital Of Texas

School Attended

  • Houston Community College
  • American Intercontinental University Houston

Job Titles Held:

  • VOLUNTEER/911 Emergency Dispatcher
  • Administrative Assistant in Learning
  • Nurse Assistant/Unit Clerk/Educator

Degrees

  • Associate of Arts : Health And Medical Science
    Bachelor of Science : Forensic Science

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