Results-oriented Environmental Services Director with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Microsoft Word/Excel
Schedule Management
Customer Service
Adaptability
Dependability
Leadership
Initiative
Communication
Teamwork
Time Management
Hands-on
Problem Solving
Prioritizing
Multitasking
Written/Verbal Skills
Detail Oriented
Organization
Accomplishments
Customer Service
Meeting the customer's daily expectations, whether meeting the vendor's expectations, the family member of the resident's, or the resident's expectations, customer service is our first priority in which we are deemed successful.
Quality Assurance
Ensured quality of Resident/Patient care by providing exceptional housekeeping and laundry services. Recently passed AHCA state inspection on August of 2016.
Scheduling
Managed detailed scheduling to ensure daily adequate staffing to provide quality resident care.
Teach sportsmanship Teach teamwork Help the youth develop their skills Teach kids the rules of basketball Run practice/Coach on game days Teach kids the importance of following the rules Motivate parents to participate in their child's development Keep in constant communication with parents with anything regarding to their child.
Environmental Services Director, 05/2012 - Current Healthcare Services Group, Inc – City, STATE,
Manage the day-to-day environmental operations Managed the day-to-day laundry operations.
Ensure customer satisfaction
Managed payroll
Maintain monthly Supply/Payroll Budget
Monthly orders
Teamwork
Hands on Manager
Employee training
Hire/Terminate employees
Manage 12-18 Employees.
Working Supervisor, 09/2010 - 09/2011 United States Marine Corps – City, STATE,
Supervised over 30 Marines on day to day operations.
Board Vehicle Equipment Supervisor/Driver, 09/2007 - 09/2011 Problem Solving
Organizational Leadership United States Marine Corps – City, STATE,
Ensured that the vehicle equipment was well maintained.
I ordered over $500,000.00 worth of vehicle equipment in the 20 months that I held this position.
Flexibility.
Organization.
Transport Cargo to designated locations.
Skills
Budget, Coach, customer satisfaction, Customer Service, Detail Oriented, Employee training, laundry, Leadership, Excel, Microsoft Word, Multitasking, Payroll, Problem Solving, Teamwork, Time Management, Verbal Skills, Written
Education
Associates of Arts: Paralegal Studies, Expected in Dec 2014 - Keiser University - Palm Beach, FL GPA: Paralegal Studies
General Education Degree: , Expected in June 2007 - Loring Job Corps - Limestone, ME GPA:
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