voice data fiber optic technician lead resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Responsible certified installation technician with excellent troubleshooting, customer service and analytical skills seeking a challenging role offering opportunities for professional advancement in the network engineering field. Excels in both independent and collaborative environments, dealing with both real-time issues and complex projects.

  • Time Management
  • Analytical and Critical Thinking
  • Project Management
  • Equipment Calibration
  • Extensive Organizational Skills
  • Troubleshooting
  • Self-Motivated
  • Written/Verbal Communication
  • Excellent Interpersonal Skills
  • Process Improvement Initiatives
  • Voice and Data Technology
Work History
Voice, Data & Fiber Optic Technician & Lead, 06/2019 to 06/2022
FedexMiddletown, CT,
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
    Planned, scheduled, and delegated daily work to team of employees.
  • Researched and recommended network and data communications hardware and software.
  • Performed telecommunication and networking business evaluations.
  • Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
  • Leveraged text, charts and graphs to communicate findings in understandable format.
  • Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Initiated improvements to operational efficiency of network.
  • Installed, maintained and supported voice/data applications.
Technician, 02/2019 to 06/2019
General DynamicsCity, STATE,
    • Organized work to meet demanding production goals.
    • Performed complex mechanical alignments and calibration of equipment to quality standards.
    • Meticulously tracked all parts and devices used on each service call.
    • Suggested specialized fixtures, test equipment and procedures for failure analysis.
    • Monitored gauges, dials and various indicators to ensure technology is working properly.
    • Leveraged knowledge of materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
    • Applied critical thinking and research to address complex issues.
    • Utilized control mechanisms or hands-on procedures to operate machines.
    • Maintained compliance with regulatory standards and safety requirements.
    • Maintained quality assurance and customer satisfaction objectives.
Structured Cable Installer, 06/2015 to 10/2015
C4 Technical ServicesCity, STATE,
    • Verified data integrity and accuracy.
    • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
    • Installed network and structured cables utilizing RJ45's CAT6 and fiber cables for structured cabinets.
    • Completed troubleshooting of malfunctions and diagnosed issues.
    • Worked with all types of weather and ground conditions.
    • Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
    • Supported technicians in equipment maintenance and repair.
    • Installed, aligned, and balanced new equipment.
    • Inspected machine parts for conformance to product specifications.
    • Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
    • Maintained positive relationships with all customers and colleagues.
    • Accurately estimated time and materials costs for projects.
Master Barber, 03/2002 to 11/2014
Classic Cuts And StylesCity, STATE,
  • Maintained master calendar of appointments and employee shifts.
  • Increased return customers by 90% through cutting, coloring and styling clients' hair with precision.
  • Educated clients about products and self-maintenance for healthy hair based on individual customer needs and preferences.
  • Managed business customer service, responding to requests and concerns in a prompt and friendly manner.
  • Managed complex appointment schedule for high-volume client base.
  • Completed safety training and certifications.
  • Consistently received positive performance reviews from guests.
  • Established strong relationship with client base to generate long term business.
  • Performed in-home services for elderly clients unable to travel to the salon.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Counted and documented opening and closing cash amounts daily.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Kept business compliant with applicable government standards.
  • Managed business customer service, responding to requests and concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Level 1 Cable Installation Certification: , Expected in 2015 to ED-U Tech - Garland, TX
OSHA 10 Safety Certification: , Expected in 2015 to Outsource Staffing - Dallas, TX
Cosmetology License : , Expected in 2002 to Texas Barber College And Hairstyling School - Garland, TX,
Diploma : General Studies, Expected in 1993 to Greenville High School - Greenville, TX

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Resume Overview

School Attended

  • ED-U Tech
  • Outsource Staffing
  • Texas Barber College And Hairstyling School
  • Greenville High School

Job Titles Held:

  • Voice, Data & Fiber Optic Technician & Lead
  • Technician
  • Structured Cable Installer
  • Master Barber


  • Level 1 Cable Installation Certification
  • OSHA 10 Safety Certification
  • Cosmetology License
  • Diploma

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