Motivated professional with a successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking, detailed work, and meeting deadlines. Demonstrated record of offering superior service to customers and staff.
Skills
Case management
Transition planning
Documentation skills
Workforce training
Work flow planning
Microsoft Office Suite expert
Staff training and mentoring
Data review
Project management
Presentations
Processes and procedures
Client relations
Education and Training
Utah State UniversityLogan, UtahExpected in 08/2014 – –Master’s of Vocational Rehabilitation:Counseling - GPA:
Utah State UniversityLogan, Utah, Expected in 08/2012 – –Bachelor’s:History - GPA:
Department of Human Resource Management State Of Utah , Expected in 01/2018 – –Certified Public Management: - GPA:
Certifications
Certified Rehabilitation Counselor (CRC)
Certified Public Manager
Experience
Veterans Health Administration - Vocational Rehabilitation Counselor Belton, MO, 05/2020 - Current
Coordinate and collaborate with clients and organizations to meet objectives and requirements
Develop ongoing relationships with clients and foster excellent customer service and care
Career and training advising/counseling
Provide referrals and coordinate services through multi-agency collaboration
Identify and resolve problems
Create workflow documents and job aides for agency use
Analyze data and information
Collaborate and mentor new hires
Write reports
Consolidate data into tables and spreadsheets
Project coordination and design
Design and adjust forms across multiple platforms
Managed load of multiple cases on consistent basis.
Connected individuals with relevant community resources and coordinated referrals.
Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Reviewed and clarified case notes, processed daily case work assignments and document retention
Led presentations aimed at training counselors how to better complete daily tasks and best case practices.
Collaborate and coordinate with federal and state agencies to meet objectives
Prepare and maintain records and case files
Follow inmates through pre-release process
Coordinate and assist inmates with disabilities or socio-economic need with application process
Provide excellent customer service
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Explained eligibility details and affordability options to patients with kindness and respect.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Processed benefits applications and documents for food stamps and medical assistance.
Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
National Rehabilitation Association - Volunteer, Web Development & Administration , , 10/2017 - 12/2019
Develop and monitor National Association website
Develop and monitor National Chapters and Divisions pages
Helped with the transition from one software program to another
Worked with developers from the user/client perspective to help design the workflow and organization of the ERP system designed around National Rehab.
Works with developers on new modules, to ensure compliance with the needs of rehabilitation professionals
Membership database coordination
Data analysis
Utah State Office Of Rehabilitation - Vocational Rehabilitation Counselor City, STATE, 04/2013 - 06/2019
Coordinate and collaborate with clients and organizations to meet objectives and requirements
Develop ongoing relationships with clients and foster excellent customer service and care
Career and training advising/counseling
Provide referrals and coordinate services through multi-agency collaboration
Prepare and maintain records and case files
Identify and resolve problems
Create workflow documents and job aides for agency use
Present training to agency as needed on multiple tasks or job aides
Analyze data and information
Collaborate and mentor new hires
Write reports
Consolidate data into tables and spreadsheets
Provide crisis intervention as needed
Project coordination and design
Design and adjust forms across multiple platforms
Performed assessments to determine individual limitations and strengths.
Managed load of multiple cases on consistent basis.
Connected individuals with relevant community resources and coordinated referrals.
Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Helped individuals address disabilities and put together career plans.
Reviewed and clarified case notes, processed daily case work assignments and document retention, and conducted record searches to support field investigators.
Utah Rehabilitation Association - Volunteer Board Member , STATE, 10/2015 - 12/2018
Develop and monitor association website
Membership coordination
Analyze needs and develop solutions for association and membership
Coordinate with board of directors to maintain membership
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