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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated professional with a successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking, detailed work, and meeting deadlines. Demonstrated record of offering superior service to customers and staff.

Skills
  • Case management
  • Transition planning
  • Documentation skills
  • Workforce training
  • Work flow planning
  • Microsoft Office Suite expert
  • Staff training and mentoring
  • Data review
  • Project management
  • Presentations
  • Processes and procedures
  • Client relations
Education and Training
Utah State University Logan, Utah Expected in 08/2014 Master’s of Vocational Rehabilitation : Counseling - GPA :
Utah State University Logan, Utah, Expected in 08/2012 Bachelor’s : History - GPA :
Department of Human Resource Management State Of Utah , Expected in 01/2018 Certified Public Management : - GPA :
Certifications
  • Certified Rehabilitation Counselor (CRC)
  • Certified Public Manager
Experience
Veterans Health Administration - Vocational Rehabilitation Counselor
Belton, MO, 05/2020 - Current
  • Coordinate and collaborate with clients and organizations to meet objectives and requirements
  • Develop ongoing relationships with clients and foster excellent customer service and care
  • Career and training advising/counseling
  • Provide referrals and coordinate services through multi-agency collaboration
  • Identify and resolve problems
  • Create workflow documents and job aides for agency use
  • Analyze data and information
  • Collaborate and mentor new hires
  • Write reports
  • Consolidate data into tables and spreadsheets
  • Project coordination and design
  • Design and adjust forms across multiple platforms
  • Managed load of multiple cases on consistent basis.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Reviewed and clarified case notes, processed daily case work assignments and document retention
  • Led presentations aimed at training counselors how to better complete daily tasks and best case practices.
Veterans Health Administration - Benefits Worker
Bettendorf, IA, 07/2019 - 05/2020
  • Process paperwork for federal and state agencies
  • Collaborate and coordinate with federal and state agencies to meet objectives
  • Prepare and maintain records and case files
  • Follow inmates through pre-release process
  • Coordinate and assist inmates with disabilities or socio-economic need with application process
  • Provide excellent customer service
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Processed benefits applications and documents for food stamps and medical assistance.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
National Rehabilitation Association - Volunteer, Web Development & Administration
, , 10/2017 - 12/2019
  • Develop and monitor National Association website
  • Develop and monitor National Chapters and Divisions pages
  • Helped with the transition from one software program to another
  • Worked with developers from the user/client perspective to help design the workflow and organization of the ERP system designed around National Rehab.
  • Works with developers on new modules, to ensure compliance with the needs of rehabilitation professionals
  • Membership database coordination
  • Data analysis
Utah State Office Of Rehabilitation - Vocational Rehabilitation Counselor
City, STATE, 04/2013 - 06/2019
  • Coordinate and collaborate with clients and organizations to meet objectives and requirements
  • Develop ongoing relationships with clients and foster excellent customer service and care
  • Career and training advising/counseling
  • Provide referrals and coordinate services through multi-agency collaboration
  • Prepare and maintain records and case files
  • Identify and resolve problems
  • Create workflow documents and job aides for agency use
  • Present training to agency as needed on multiple tasks or job aides
  • Analyze data and information
  • Collaborate and mentor new hires
  • Write reports
  • Consolidate data into tables and spreadsheets
  • Provide crisis intervention as needed
  • Project coordination and design
  • Design and adjust forms across multiple platforms
  • Performed assessments to determine individual limitations and strengths.
  • Managed load of multiple cases on consistent basis.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Helped individuals address disabilities and put together career plans.
  • Reviewed and clarified case notes, processed daily case work assignments and document retention, and conducted record searches to support field investigators.
Utah Rehabilitation Association - Volunteer Board Member
, STATE, 10/2015 - 12/2018
  • Develop and monitor association website
  • Membership coordination
  • Analyze needs and develop solutions for association and membership
  • Coordinate with board of directors to maintain membership
  • Develop online training systems
  • monitor and evaluate website and problem solve
  • develop task management system for board
  • maintain social media presence

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Resume Overview

School Attended

  • Utah State University
  • Utah State University
  • Department of Human Resource Management

Job Titles Held:

  • Vocational Rehabilitation Counselor
  • Benefits Worker
  • Volunteer, Web Development & Administration
  • Vocational Rehabilitation Counselor
  • Volunteer Board Member

Degrees

  • Master’s of Vocational Rehabilitation
  • Bachelor’s
  • Certified Public Management

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