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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Solutions Architect with over seven years of experience working directly with customers and account executives at Insight Enterprises, a Fortune 500 company. A technical professional with datacenter planning, design, and technical delivery experience. I possess impeccable written and verbal communication skills which enables me to be a great consultant for our customers. My skills, willing to learn, and attitude has made me one of the go-to engineers at Insight with over seven years of experience. I plan to continue my education and become an even better engineer as my career continues.

Skills
  • Technical architecture
  • Improving processes
  • Customer Relations
  • Mentoring and training
  • Scripting skills
  • Cloud services
  • Storage virtualization
  • Technical Analysis
  • Data Center Assessments
  • Demos
  • Performance Analysis
  • Servers expertise
  • Hardware knowledge
  • Infrastructure planning
  • Multitasking abilities
  • Written Communication
  • Organization and Time management
  • MS Office
Work History
12/2020 to Current VMware Funded Solutions Architect Insight Enterprises | City, STATE,
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Designed and delivered product training for clients.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects.
  • Engaging with customer to understand their overall objectives and how Insight and I can help customers achieve their goal using VMware software and Insight services.
  • Demo products using Test Drive like vSAN, Horizon, Workspace One, etc.
  • Plan and run trainings for Business Development Managers, Production Champions, and Account Executives.
  • Be a leader for the VMware business and help grow the business.
08/2014 to 01/2020 Inside Sales Engineer II Insight Enterprises | City, STATE,
  • Started as an Associate Sales Engineer then promotoed to Sales Engineer I, and promoted again to Sales Engineer II.
  • Engaging with customer to understand their overall objectives and how Insight’s vendor partners can help solve their business-critical problems.
  • Be a hardware agnostic engineer for customers to help figure out how to solve their IT needs.
  • Customers don’t always know how to fix problems in their data centers or find the best approach to plan for an application.
  • Using my technical knowledge, I listen to customers’ needs and create architectural designs using the correct manufacture for that situation, using the product’s features and guidelines.
  • Present detailed solutions and explanations of designs and how these designs will fix the complexity of the datacenter.
  • One of only three engineers at Insight that are qualified to run long term assessments on virtualized customer’s environments, to help customer’s resources be allocated correctly and set up their environments correctly.
  • This entails presenting to customers, going through customer’s datacenter environments with them, and explain how to correctly allocate resources.
  • Act as the work horse when Insight needs someone to get a specialty certification to meet vendor needs, they come to me knowing I can accomplish this in a timely manner.
  • Engage with account executives to be able to create quick configurations for those customer’s that already know exactly what they need.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
07/2013 to 08/2014 IT Personal, Design and Marketing Consultant HDG Studio | City, STATE,
  • This position began with an internship in college as a Design Intern.
  • After college I was lucky enough to get hired while I was looking for a more permanent career in the technology field that I really had a passion for.
  • IT Solutions, I was in charge of setting up all workstations and storage option for vast number of files and graphics, and make sure that architect programs were running well and stayed updated.
  • Was the only IT minded person at company, putting a lot of effort needed on my shoulders alone.
  • Through several meetings with customers, understand how they want to market their company and create websites and graphical items using Adobe suite programs.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
Education
Expected in 05/2013 Bachelor of Arts | Humanities, Communication Technologies Focus Washington State University, Pullman, WA GPA:
Certifications
  • VMware VCP6.5-DCV/VCP6-DCV
  • VMware other certifications - vSphere, vSAN, Horizon, vROPS, Carbon Black, NSX, Business Continuity, etc.
  • Cloud Technologies
  • Server certifications - HPE, Dell/EMC, Cisco, Lenovo.
  • Storage certifications - HPE, Dell/EMC, Lenovo, VMware vSAN
  • Backup technologies - CommVault, Veeam, HPE, Dell/EMC, VMware

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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • VMware Funded Solutions Architect
  • Inside Sales Engineer II
  • IT Personal, Design and Marketing Consultant

Degrees

  • Bachelor of Arts

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