Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seeking a challenging position with potential for growth and advancement where I can apply my analytical, problem-solving, customer service skills and experience. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Customer service
  • Team management
  • Computer skills
  • People skills
  • Teambuilding
  • Reliable and trustworthy
  • Problem-solving abilities
  • Technologically savvy
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Stockroom procedures
  • Product organization
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Freight operations
  • Customer relations
  • Store maintenance
  • Clerical support
  • Workforce training
  • Performance reporting
  • Staff training and development
  • Management
  • Technology
  • Troubleshooting and problem solving
  • Compensation/payroll
  • Hiring and retention
  • New hire orientation
  • Word processing
  • Administrative skills
Visual Merchandising Manager, 11/2017 to Current
CrocsBroomfield, CO,
  • Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
  • Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
  • Directed internal and external labor teams in physical merchandising setup, including electricians, painters and artists and drove acquisition of supplies and accessories.
  • Supervised up to 20 employees on merchandising team.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Reinforced brand standards and visual merchandising consistency in marketplace.
  • Built constructive, effective relationships across district to align support for visual merchandising.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Managed 20 employees.
  • Opened and closed store 4 times per week by balancing cash drawers, and preparing daily deposits.
  • Trained and developed 20 employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Wrote and submitted reports.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Assigned [Number] employees to specific duties to best meet needs of store.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to [Number] employees through coaching, feedback and performance management.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Performed scheduled inventory counts and supply audits.
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
Visual Supervisor, 10/2005 to 11/2017
The Kemtah GroupCorning, NY,
  • Maintained a high-level of customer care using organization policies and procedures.
  • Ensured customer experience was timely and appropriate as well as maintaining customer friendly merchandising standards and a visually stimulating shopping experience.
  • Coordinated team time, tasks, and assignments and oversee productivity of visual team ensuring daily maintenance/timely execution of promotional and seasonal installation.
  • Planned and managed inventories as well as managing visual budget intended to maintain store at company standard with emphasis on exploiting trends and supporting the needs of the business.
  • Quality checked and participate in store senior team meetings and tour store at least weekly with general manager.
  • Contribute to sales goals through client relationships and restocking merchandise for stores front area.
  • Followed store and merchandise standards when arranging stock, promotional materials and displays.
  • Restocked merchandise, constructed promotional displays and updated signage.
Data Entry Operator, 06/2008 to 09/2009
Sinco InvestmentsCity, STATE,
  • Answering phones, checking and distributing messages, greeting visitors.
  • Data entry, copies, filing, office supply inventory, and distribution of materials within the office staff.
  • Complete New Hire paperwork and train new employees.
  • Enter clients information into database using companies excel logs.
  • Handle multiple tasks simultaneously, such as answering multiple phone calls.
  • With the ability to work in a fast paced and at times stressful environment to complete the tasks at hand.
Retail/Games Supervisor, 01/2004 to 11/2005
Six Flags AstroworldCity, STATE,
  • Interviewing, hiring and training employees, as well as preparing work schedules and assigning employees to specific duties.
  • Oversee the work of sales associates, cashiers and customer service.
  • Provide customer service and handle transactions on a daily basis as well as contributing to sales goals through great client relationships.
  • Quality checked and filed sales records and returns to accurately balance out cash registers.
  • Coordinated team time, tasks, and assignments.
Education and Training
: , Expected in
Devry University - Houston, TX
: , Expected in
University of Houston - Downtown - Houston, TX
: , Expected in
Houston Community College - Houston, TX
High School Diploma: , Expected in 05/2004
Hastings High School - Houston, TX, Texas

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School Attended

  • Devry University
  • University of Houston - Downtown
  • Houston Community College
  • Hastings High School

Job Titles Held:

  • Visual Merchandising Manager
  • Visual Supervisor
  • Data Entry Operator
  • Retail/Games Supervisor


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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