Service-focused professional and friendly team player with a knack for building productive working relationships.
Strong communication skills
Personnel training and development
Visual Merchandising LeaderMay 2015 to Current Company Name － City, StateAnswered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated store policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company.
Visual Merchandising ManagerNov 2013 to May 2015 Company Name － City, State
Processed an average of 150 transactions each day in a timely manner.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction and gave constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.Held each team member accountable for achieving brand and performance goals.Recruited, hired, developed and retained retail talent for the company.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Trained in negotiations and time management.
Floor SupervisorJun 2013 to Nov 2013 Company Name － City, State
Exceptional customer serviceOpening and closing proceduresCash register operationsShipment processingEmployee relationsHourly shift managementCustomer relationsReliable and punctualMerchandisingStaff training and developmentBank deposit proceduresCustomer-orientedDetail-oriented Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
closing, coach, contracts, credit, fashion, listening, materials, organizing, policies, processes, repairs, Sales, shipping Greeted customers in a timely fashion while quickly determining their needs.Recommended merchandise to customers based on their needs and preferences.
practices.Responded to customer questions and requests in a prompt and efficient manner.Engaged with customers in a sincere and friendly manner.Completed all cleaning, stocking and organizing tasks in assigned sales area.Built relationships with customers to increase likelihood of repeat business.
Overnight Flow Team MemberTarget Completed all cleaning, stocking and organizing tasks in assigned sales area.Loaded and unloaded pieces into boxes for shipment.Trained staff on material handling processes to reduce shipping times.Received, stored and shipped goods and materials.Stacked and piled lumber, boards and pallets.Organized racks and shelves to maintain the visual appeal of the store.Answered questions regarding the store and its merchandise.Trained and served as a peer coach for new sales associates.
Floor ManagerCompany Name － City, State
Greeted customers in a timely fashion while quickly determining their needs.Recommended merchandise to customers based on their needs and preferences.Wrote sales slips and sales contracts.
practices.Responded to customer questions and requests in a prompt and efficient manner.
Oversaw the upkeep of the entire facility and notified maintenance for service repairs.Processed guest credit card information for salon services.
GED, GED05/2013Everett Community College － City, State
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Everett Community College
Job Titles Held:
Visual Merchandising Leader
Visual Merchandising Manager
GED , 05/2013
Create a job alert for [job role title] at [location].