virtual case investigator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at fast implementation of policies, grant development, career advisement, mentoring, professional development, not-for-profit brand ambassador.

  • Decision-Making
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Oral and Written Communication
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Organization and Time Management
  • Self-Motivated
  • G-Suite, MS Office, Amazon Connect, Zoom
  • Dependable and Responsible
  • Teamwork and Collaboration
Work History
Virtual Case Investigator, 01/2021 - 02/2022
Alchemy Systems Saginaw, MI,
  • Virtual case investigation and contact tracing for New York residents and travelers entering New York State
  • Trained via John Hopkins University and New York State Contact Tracing Initiative
  • Excellent Customer Service and Engagement with Clients, Ethical Communication with Epidemiology Evaluations, Active Listening & Empathy, Communicate legal information and Communicating Infection Control Protocols
  • Data Collection/Data Entry, Proficient in Microsoft 365, COMM Care, Amazon Connect, Dayforce, and Other databases utilized
  • Critical thinking and Problem Solving, Negotiating skills, Multi-tasking and prioritizing workflow, Cultural humility & competency, Emotional intelligence, Flexibility & adaptability,
  • Detail Oriented / Organized, Calm under pressure, Virtual Teamwork, Conflict Resolution/ De-escalation, Self-motivation & Time management, , Independent work ethic
  • Experience in working with HIPPA guidelines.
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Developed and implemented training sessions to educate team members and community residents.
Program Administrator, 07/2019 - 03/2021
Harrisburg School District Harrisburg, PA,
  • Health Sciences and Adult Education and management of adult education programs in Practical Nursing, Nurse Assistant and Home Health Aide, Online Teaching and Staff meetings
  • Improved success of program by making proactive adjustments to operations
  • Provided ongoing direction and leadership for program operations.
  • Managed, motivated, and evaluated 30 full time and part time employees, including: faculty, custodial staff, clerical staff, Financial Services office staff, per diem staff and teaching assistants
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Coordinated Theory, Didactic, Site and Distance Learning Experiences-created and Implemented policies and procedures for In Person and Remote Instruction for diverse participants
  • Served as Business Industry Liaison, Coordinated with Vocational Advisors-Directed and Collaborated with local businesses and vocational advisors leading to augmented training and curricula
  • Maintained and updated project related documents and procedures
  • Oversaw and performed Budget Management for students, personnel, facilities, and benefits programs
Assistant to the Superintendent, 09/2000 - 06/2019
Syosset Central School District City, STATE,

*Testing, Planning and Administrative Support, K-12

*Assistant to the Superintendent for Teaching and Learning, K-12

*District Coordinator of Testing Planning and Administration, K-12

* Assistant Principal, Syosset High School

* District Coordinator, Science and Research, K-12

  • Administrator In-charge of Administrator and Teacher Training and Professional Development
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created, implemented and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Maintained daily and monthly reports and advised executive leaders in decision-making processes.
  • Administrator: school district's special projects of varying degrees of complexity.
  • Used New York State Software for Grant preparations including correspondence, reports and other written material.
  • Interviewed new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Implemented new data management system, expediting data retrieval
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Transcribed and organized information to assist in preparing speeches and presentations
Professional Diploma Educational Administration: Supervision, Expected in 1994
St. John’s University - Jamaica, NY,
Status -
Masters Secondary: Education and Biology, Expected in 1991
Long Island University - ,
Status -
Masters of Science: Radiation Biology & Zoology, Expected in 1988
Rajasthan University - India,
Status -
Bachelor of Science: Botany, Zoology & Chemistry, Expected in 1986
Wadia College, Pune University - India,
Status -
K-12 NYS Permanent School Administration Supervision, School District Administration and Biology and General Science 7-12,

Career and Technical Administrative Team, Diversity and Equity Integration Task Force, Executive Board Member for LIASCD, New York State Association for Women Administrators, Association for Supervision and Curriculum Development National Association of Biology Teachers, Former President of the LI Science Educators’ Leadership Association, Science Teachers’ Association of NY, National Science Teachers’ Association, Molloy College Advisory Board for Science and Mathematics, NYS Committee for Elementary Curriculum Development, NYS Committees for Assessments, NYS Summit for Professional Development, Brand Ambassador and Volunteer for Non-For Profit ‘A Childhood For Children’.

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Resume Overview

School Attended

  • St. John’s University
  • Long Island University
  • Rajasthan University
  • Wadia College, Pune University

Job Titles Held:

  • Virtual Case Investigator
  • Program Administrator
  • Assistant to the Superintendent


  • Professional Diploma Educational Administration
  • Masters Secondary
  • Masters of Science
  • Bachelor of Science

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