I have skills in a variety of positions. I'm a peoples person and always eager to learn new things. I have a
wealth of knowledge in many positions but would love to gain even more.
Answering call, customer service (phone/in person).
Kohl's - Shreveport, LA - March 2014 to February 2015
Cashiering, customer service
Microsoft excel, windows, word, customer, reservations, cash handling, opening and closing business (10+
Helping with the training of new hires.
Making sure the new hires are comfortable with the registers.
Skills Used Cash handling, customer service, register use VIP Representative Margaritaville Resort and Casino - Bossier City, LA - April 2013 to January 2014 Responsibilities I assist the Executive and Casino host with their guest.
Whether it was via telephone or face to face.
I booked reservations for the hotel.
Also booked reservations for Jimmy's steakhouse.
I worked closely with marketing on a variety of events that would also take place at the property.
Accomplishments I started out in a call center setting with the company.
I was able to move to a higher position in less than 6 months.
Skills Used I demonstrated my cash, customer service, computer skills and confidentiality in both roles I played with the company.
Assistant Store Manager DeJa Vu Boutique - Shreveport, LA - August 2012 to February 2013 Responsibilities Manage boutique with sales of approximately $30,000 per week.
Handle all merchandising, inventory control, ordering, cash control and maintenance.
Oversee store opening and closing procedures.
Direct sales floor activities, assist customers and address customer concerns.
Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.
Hire, train, and coordinate a staff of 5.
Accomplishments I was promoted to assistant store manager within a 3 month time frame.
Skills Used I demonstrated my cash handling, customer service, ability to run a store within a short time, and computer skills.
Human Resources Clerk Kolmara Studios - Seattle, WA - May 2007 to August 2011 Responsibilities Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Explain company personnel policies, benefits, and procedures to employees or job applicants.
Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales production, supervisory reports on performance, and dates of and reasons for terminations.
Accomplishments My accomplishments were to move up and learn things about human resources that I never knew.
Skills Used I demonstrated my people skills, computer skills, and my organization skills.
Reservations Agent Holland America Cruise Line - Seattle, WA - August 2004 to May 2007 Responsibilities Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Prepare customer invoices and accept payment.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Working in a call center setting.
Accomplishments I was promoted to an elite agent within a 2 month time frame.
I was able to learn the system and navigate my way thru at a exceptional pace.
Skills Used I demonstrated my customer service skills, organization, and ability to get things completed in a timely manner.
Information Specialist Morale, Welfare and Recreations - Key West, FL - August 2002 to October 2003 Responsibilities Collect, count, and disburse money, do basic bookkeeping, and complete bank transactions.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Answer telephones, direct calls, and take messages.
Complete and mail bills, contracts, policies, invoices, or checks.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.Complete work schedules, manage calendars, and arrange appointments.
Process and prepare documents, such as business or government forms and expense reports.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Make travel arrangements for office personnel.
Accomplishments My accomplishment was to walk into an office know nothing about the company and be able to come in as a supervisor.
Skills Used I demonstrated my cash handling, customer service, organization skills.
Ability to run a office for the first time since I have been working.
Vip Louge Host03/2015 － 08/2015Sam's Town Hotel and Gambling HallShreveport, LA
Greet, welcome guest into lounge.
Help Host with booking their guest for hotel and events.
Made sure the guest were please with their visit.
1996Travel Agency Certificate in Travel Industry:Doug Fox Travel InstituteSeattle, WA
Agency, cash handling, Cashiering, closing, customer service, Microsoft excel, windows, word, POS, phone