Seeking a technical position in the communications industry, that will both benefit from and contribute to my experience and knowledge. Clearance: Top Secret/ SCI Over 25 years experience in the communications field Excellent troubleshooting skills Operate and maintain communications equipment Familiar Fiber splicing Familiar with Power Point , Word, Excel, and Outlook Excellent customer service Operate and maintain cryptographic equipment Actively pursuing a degree in Computer Networking at PPCC.
ASIColorado Springs, CoVideo Teleconference Technician01/2009 to 01/2011
Supervision, planning, design, and implementation of large, complex physical and logical VTC and communication networks.
Reviews and analyze customer voice, data and image requirements to relay to the engineering team Operate and configure KIV 7, KIV 19, KIV 7M encryption devices.
Providing Tier- 1 and Tier-2 VTC problem resolution for all HQ N-NC users, performing weekly PMI inspections Support includes but is not limited to component replacement, installation, troubleshooting, problem resolution, problem escalation, and accurate logging in Remedy Management database Support the following software: Software, MGC Manager, Crestron, Polycom, Tandberg, Windows 98/NT, Windows Server, Word, Excel, Power Point, Microsoft (2000, XP, 2003, and 2007 Provide effective communications to customer with the status and resolution as needed by phone or in person, achieving successful outcomes in handling difficult situations and customer as well as independently resolving problems, manage multiple priorities, and follow through on projects to completion.
Install, operate, troubleshoot and maintain Polycom HDX VTC systems Troubleshoot system and other communications components and network cabling inside local rooms.
Video Tele Conference Technician01/2006 to 01/2009
Perform cryptographic keying functions and equipment for secure video teleconferences Perform daily testing and preventive maintenance on VTC equipment Support surge requirements (overtime launches, special conferences, etc.) Troubleshoot video conference equipment Build, troubleshoot and facilitate DVSG (DISA) VTCs Great customer Service Maintain Outlook schedule for 24 VTC rooms.
VTC Technician/ Video Systems Crew Technician01/2002 to 01/2005
Perform Television, imagery, and intrusion detection system equipment maintenance Ensure response time and completion of scheduled daily/weekly task Identify, troubleshoot, repair, align, and document failed equipment and deficiencies Coordinate maintenance and access with Systems Center/ Job Control/ Help Desk Prepare turn-in of TMDE for calibration (packing and shipping) Monitor and maintain tool and test equipment inventories Maintain Facilities security via strict access control.
Dry run EPA as required Operate equipment during videoconferences and meetings Perform daily testing and preventive maintenance on VTC rooms Perform crypto keying functions on equipment for secure videoconference Provide scheduling support as needed Perform all DISA -required reporting procedures Troubleshoot DVS supported, point to point, bridged VTC over H.320 ISDN and H323 IP networks.
Installed and maintained Ethernet cat5, riser backbone fiber, coaxial, racks, cabinets, and patch panels for the support of Cheyenne Mountain.
Maintained PESA Switch, in conjunction with the transmitters and receivers for Video Distribution System throughout the mountain.
US Army, Fort CarsonMaintainer and Cable Installer/ Multi- channel Satellite Communication Operator01/1998 to 01/2000
Establish various communications links Maintain operated telecommunications equipment including security of multichannel radio, digital multiplexers, circuit cards, telephone terminals, A systems , power generation equipment Tracked the data flow using multi meters Worked in teams to erect and orient antennas Installed/ Maintained various fiber optic cabling Trained subordinated in various job criteria.