video production assistant resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled in listening to customers, maintaining current knowledge of company offerings, reliability and enthusiasm for satisfying customers. Always friendly and wholesome providing a professional reputation and giving customers a positive experience with the intentions of remaining a loyal customer.
Skills
Video Production
Music
Film and Video Production
Professional Networking
Implement Marketing Strategies
Implement Sales Strategies
Detail-oriented
Strategic planning
Complaint Resolution
Description and Demonstration of Products
New Product Information
Customer Contact
Sale expertise
Credit card processing
Strategic sales knowledge
Quick learner
Good listening skills
Creative problem solving
Money handling abilities
Computer proficient
Stocking and replenishing
Work History
Video Production Assistant, 08/2015 - 12/2019 Dartmouth College – Hanover, NH,
Monitored social media and online sources for industry trends.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Sorted product and provided expertise on non-conforming product requirements.
Improved quality processes for increased efficiency and effectiveness.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Determined and recommended methods to address improvement opportunities.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Investigated and resolved customer complaints to foster satisfaction.
SYKES, 01/2013 - 06/2016 Brad Branson – City, STATE,
Facilitated inter-departmental communication to effectively provide customer support.
Promoted available products and services to customers during service, account management and order calls.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Surpassed sales goals through implementation of effective marketing strategies.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Created and maintained detailed database to develop promotional sales.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Implemented and developed customer service training processes.
Compiled customer feedback and recommended service delivery improvements to management.
Cross-trained and provided back up for customer service managers.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Met all customer call guidelines including service levels, handle time and productivity.
Provided primary customer support to internal and external customers in fast-paced environment.
Investigated and resolved accounting, service and delivery concerns.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Educated customers about billing, payment processing and support policies and procedures.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Investigated and resolved customer inquiries and complaints quickly.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Diamond D's Bar & Grill, 01/2012 - 03/2014 Diamond D's – City, STATE,
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Conducted training and change management processes to improve operations.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Managed event contracts, including estimates, event profiles and post-event summaries.
Restocked salad bar and buffet for lunch and dinner service.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Prepared beverages and filled food orders for customers.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Set dining tables to prepare for diverse types of events and follow strict service standards.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Checked identification to enforce age requirement for alcoholic beverages.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Sonic, 02/2010 - 07/2011 Sonic – City, STATE,
Promoted customer loyalty by efficiently handling food and service complaints.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Maintained clean, sanitized and well-organized food preparation zones.
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Performed shift change tasks each day to keep store efficient and neat.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained professionalism while dealing with high order volumes and quality assurance.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Answered guest questions and promoted special products.
Double-checked order accuracy and food quality consistently.
Completed company training program in record time.
Assisted customers in choosing menu items by providing food complementing information.
Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Education
High School Diploma: , Expected in 05/2013 - Jessieville High School - , GPA: Status -
: Nursing, Expected in - National Park College - Hot Springs, AR GPA: Status -
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