Developed and delivered credible and competitive service to the clients.
Overseen 17 employees to ensure that services were rendered on time and efficiently with a smile and care.
Created a monitoring environment of sincerity, warmth and fun for the staff and clients.
Administered staff and client scheduling for maximum revenue generation and profitability.
Attended management meetings and convey all relevant information throughout the spa.
Held regular staff meetings to keep staff up to date on all aspects of the spa's operation. Developed procedures for accurate inventory control and monitoring.
Great problem-solving skills, devotion to personal standards of excellence and ability to lead employees by example.
Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Excellent communication skills
Strong client relations
Energetic work attitude
Mediation conflict resolution
Creative problem solver
Knowledgeable video production specialist
Client relations and retention
Conflict resolution techniques
Call center experience
Focused on customer satisfaction
Invoicing and billing
Scheduling and calendar management
Fast Hands Productions, LLCBiloxi, MSVideo Production Assistant01/2015 to Current
Maintained business website and responded to customer inquiries via email.
Organized video and photo shoots, production crews and actors to achieve clients' creative vision.
Liaised between technical production staff and creative staff.
Oversaw day-to-day operations of independent production company specializing in creating video products for webcasting, video streaming, commercials, weddings and special events.
Tracked industry trends to maintain current on new technology, production and editing systems.
Grow business through word of mouth referrals and continued production excellence.
Managed financial management systems, customer and production databases and inventory, including production equipment and editing systems.
Negotiated contracts and rates.
Assists with edited and post-produced final video and audio collections for distribution.
Built strong rapport with customers to foster confidence in system installations.
Checked completed work for quality and accuracy.
Collaborated with production staff to deliver exceptional performances.
Managed day-to-day AV operations, supervising equipment removal and return.
Transported and installed equipment for live events, including weddings and concerts.
Massage EnvyD'Iberville, MSSales Associate03/2013 to 05/2013
Meet/greet guests upon entry, explain to first time guests the procedures taken during visit and what to expect, after service is rendered take payments and offer membership program, kept facility clean and organized client information.
Accomplishments During my time there, the percentage in our members joined was higher within 2 weeks of working on my own.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sold various products by explaining unique features and educating customers on proper application.
Communicated with customers about current promotions and offerings, including policies, restrictions and refund policies.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Hard Rock Hotel and CasinoBiloxi, MSSpa Supervisor12/2010 to 08/2012
Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Successfully supervised operations for spa, including staff personnel recruitment and management, implementing regular trainings to keep employee skills sharp.
Created seasonal and targeted offers to enhance visibility and generate revenue.
Recruited, trained and monitored performance for 17 employees.
Successfully directed all operations for spa, including supervising team of 17 employees and overseeing budget.
Guided new members on tours of spa facility and clearly explained all available services.
Documented client records and information.
Education and Training
Business Administration2009Healing Touch School of Massage, Hattiesburg, MS
Some College (No Degree):GeneralUniversity Of Southern Ms, Hattiesburg, MS
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Companies Worked For:
Fast Hands Productions, LLC
Hard Rock Hotel and Casino
Healing Touch School of Massage
University Of Southern Ms
Collins High School
Job Titles Held:
Video Production Assistant
Business Administration 2009 Some College (No Degree) : General 2003
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