- Montgomery Street, San Francisco, CA 94105
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Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
| Patient and diligent Exceptional telephone etiquette |
Exceeded monthly goals by successfully handling more than 300 video conference calls per week while maintaining high video conference success rate.
IVCI Contracted To TIAA-CREF – City, STATE,
- Attend to customer's conference experience with new technology.
- Answer any AV questions in few words as possible.
- Made customers familiar with video conferencing/integrated rooms/auditoriums.
- Troubleshooting and making adjustments on conferences via phone/email.
- Fine tuning conferences.
- i.e.
- audio Levels, screen layouts, camera shoots) Follow a strict schedule with timeliness and calm demeanor.
- Participate in pre-conference teleconferences.
- Maintain Cisco/Tandberg video conference rooms/equipment daily.
- Coordinate equipment loans/ video call schedule.
- Operate Cisco bridges to connect PP/MP/B2B video conferences.
- Test with outside vendor's domestic/International.
- Install/configure video conference units on site.
- Troubleshoot technical issues with remote locations.
- Communicate thoroughly with my supervisor and team any updated information.
- Provide in room technical support during town halls or other major events in auditorium environment.
- Provided base level IT support to company personnel.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Built and maintained successful relationships with service providers, dealers and consumers.
- Maintained composure and patience in face of difficult customer situations.
Muskingum University - New Concord, Ohio
Lakewood High School - Hebron, Ohio
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School Attended
- Muskingum University
- Lakewood High School
Job Titles Held:
- Video Conference Technician
Degrees
- High School Diploma
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