Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

  • Troubleshooting proficiency
  • Vast technical knowledge

Patient and diligent

Exceptional telephone etiquette


Exceeded monthly goals by successfully handling more than 300 video conference calls per week while maintaining high video conference success rate.

Video Conference Technician, 11/2011 - Current
IVCI Contracted To TIAA-CREF City, STATE,
  • Attend to customer's conference experience with new technology.
  • Answer any AV questions in few words as possible.
  • Made customers familiar with video conferencing/integrated rooms/auditoriums.
  • Troubleshooting and making adjustments on conferences via phone/email.
  • Fine tuning conferences.
  • i.e.
  • audio Levels, screen layouts, camera shoots) Follow a strict schedule with timeliness and calm demeanor.
  • Participate in pre-conference teleconferences.
  • Maintain Cisco/Tandberg video conference rooms/equipment daily.
  • Coordinate equipment loans/ video call schedule.
  • Operate Cisco bridges to connect PP/MP/B2B video conferences.
  • Test with outside vendor's domestic/International.
  • Install/configure video conference units on site.
  • Troubleshoot technical issues with remote locations.
  • Communicate thoroughly with my supervisor and team any updated information.
  • Provide in room technical support during town halls or other major events in auditorium environment.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Maintained composure and patience in face of difficult customer situations.
: Business, Expected in 08
Muskingum University - New Concord, Ohio
High School Diploma: , Expected in 05
Lakewood High School - Hebron, Ohio

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School Attended

  • Muskingum University
  • Lakewood High School

Job Titles Held:

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  • High School Diploma

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