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Victim Services Coordinator Resume Example

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VICTIM SERVICES COORDINATOR
Professional Summary
  • Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Airline Customer Service Industry.
Work History
City of Glendale, Arizona - Victim Services CoordinatorGlendale, Arizona05/2014 - Current
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
  • Worked with senior case managers to coordinate team development activities and trainings
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
  • Developed and created programs and monitored effectiveness against individual participant needs
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
  • Referred families to shelters, legal resources and educational programs
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Spoke with community organizations to boost outreach and highlight programs successes
  • Educated families and community members about domestic violence, including its impact on children
  • Conducted community workshops to promote different programs and educate public on available services
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Ordered office supplies and researched supplier discounts for promotional items/ public outreach event giveaways
  • Communicate with all interested Volunteer candidate's via telephone and via email about volunteer program, Program requirements and Police Department application process
  • Collect and screen all volunteer applications
  • Conduct Phase I Volunteer Application Interview with interested candidates
  • Conduct Phase I police mini background in an effort to select qualified adult candidates to Proceed forward
  • Conduct Phase II Police Background Investigation on current Phase I volunteers who desire approval for an advanced level that allows victim contact
  • Organize quarterly training for volunteers
  • Organize training via webinars for volunteer program
  • Capture required VOCA Grant data monthly and quarterly
  • Train Jail Court Volunteers on process for Defendants Pre Initial Appearance with Judge and process on teaching victims via telephone to provide victims with IA Process, victim rights and contact victims Post IA to advise of Defendants Conditions of Release
  • Collect and capture all volunteer time and transfer information for record keeping and grant requirements
  • Network with local and surrounding agencies for program process
  • Assist victims and family members with excellent customer service
  • Assist victims and family members with patience and compassion and empathy
  • Knowledge of all office equipment
  • Knowledge of Excel, Microsoft, Adobe, WebRMS,Internet
City of Glendale, AZ - 911 Police DispatcherGlendale, AZ02/2007 - 05/2014
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Provided excellent customer service to citizens and all callers regarding Emergency and non emergency matters
  • Received non emergency and emergency calls on various trunk lines
  • Received non emergency and emergency calls via telephone head set and dispatched calls according to crime and severity of each matter
  • Gathered and delivered pertinent information according to the call for service that allowed Police Officers to locate thescene of the crime, perpetrator(s) and victim(s) for punctual contact
  • Gathered information on perpetrator/suspect/defendant that would allow Police Officer to remain safe in all scenarios
  • Provided victims with case history /updates and knowledge on receiving further information on police cases from Case Agent/ Detective or additional Police department personnel
  • Entered Missing Persons, Stolen Vehicles and Stolen Articles into ACJIS and Nation Wide database
  • Cleared/ Removed all located missing persons,Stolen Vehicles, Stolen Articles per the request of Detectives or authorization per Police Personnel
  • Assisted Medical emergency ,Fire emergency and Poison control callers with transfers to appropriate Fire Departments and Poison Control Departments
  • Collected all callers locations and transferred calls to correct Agency according to where the crime was committed or callers location at the time of making call to 911
  • Spoke to callers in calm and soothing method in an effort to calm down and provide necessary information for call to be processed and routed correctly
  • Confirmed stolen items in priority manner in an effort to provide Officer safety
  • Contacted victims of stolen items to pass location/ pick up information
  • Assisted non emergency callers with answers to police matters, entering non emergency calls for service or connecting to internal departments
ABS Shuttle - Transportation CoordinatorEl Mirage, AZ09/2006 - 02/2007
  • Coordinated dispatching of numerous drivers to accomplish daily delivery requirements
  • Scheduled shuttle transportation for Airport delivery, medical or personal errands
  • Scheduled pick up and drop off for customers based on city, # of passengers and locations
  • Educated customers about brand to incite excitement about company's mission and values
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Communicated directly with doctors offices via telephone, fax, and email
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Documented all customer inquiries and comments thoroughly and quickly
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Accounts Payable
  • Accounts Receivable
  • Use of all office equipment
  • Provided Excellent customer service
Paso Robles Hardware - Accounts Payable SpecialistPaso Robles, CA07/1999 - 12/1999
  • Reached out to vendors and customers to verify information and follow up on client issues
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Assessed data and information to verify entry, calculation and billing code accuracy
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Prepared month-end closing entries for detailed reporting and recordkeeping
  • Reported financial data and updated financial records in ledgers and journals
  • Entered figures using 10-key calculator to compute data quickly
  • Prepared and mailed invoices to customers, processed payments and documented account updates
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately
Skills
  • Interviewing skills
  • Data analysis
  • Customer service
  • Onsite facility tours
  • Client needs assessments
  • Written and verbal communication
  • Proficient in Microsoft,Adobe,Excel,Internet,ACJIS,WebRMS
  • Performance tracking and evaluations
  • Application preparation
  • Event and meeting planning
  • Invoicing and billing
  • Area management
  • Classroom instruction
  • Interpersonal and written communication
  • Public relations
  • Inbound and outbound calling
  • Abuse identification
  • Crisis management
  • Customer service excellence
  • Schedule coordination
  • Database entry
Education
06/1999Paso Robles High SchoolPaso Robles, CADiploma : General
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Resume Overview

Companies Worked For:

  • City of Glendale, Arizona
  • City of Glendale, AZ
  • ABS Shuttle
  • Paso Robles Hardware

School Attended

  • Paso Robles High School

Job Titles Held:

  • Victim Services Coordinator
  • 911 Police Dispatcher
  • Transportation Coordinator
  • Accounts Payable Specialist

Degrees

  • Diploma : General

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