Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Growth-Focused Regional Vice-President of Human Resources with over 26 years of experience including strong leadership and relationship-building skills. Experienced in building start-ups and multi-property management. Energetic, collaborative, and innovative HR leader and trusted advisor with expertise in employee relations, team member engagement, executive advisement, employment law, and strategic planning, human resource policy/procedure development and implementation. Recognized ability to align HR to meet strategic organizational goals and foster strong business cultures Entrepreneurial spirit.

  • Microsoft Office, ADP HR software, Kronos payroll, Stratton-Warren, Infinium
  • Administrative, Scheduling
  • ADP, Staff development
  • Benefits, Supervisor
  • Benefits administration, Employee handbooks
  • Budget development, Training programs
  • Change management
  • Contracts
  • Directing
  • Employee relations
  • Senior management
  • General Manager
  • Government
  • HRIS
  • Human Resources
  • HR
  • Inventory control
  • Kronos
  • Layout
  • Team-building
  • Leadership
  • Law
  • Director
  • Management development
  • Microsoft Office
  • Enterprise
  • Organizing
  • Organizational
  • Payroll
  • Performance appraisal
  • Performance management
  • Personnel
  • Policies
  • Processes
  • Program development
  • Project management
  • Quality
  • Recruiting
  • Recruitment
  • Safety
  • Recruitment strategies
  • Company organization
  • Workforce improvements
  • Benefits administration
  • Equal opportunities facilitation
  • Organizational Development
  • Succession planning
  • Benefits and compensation management
  • Relationship-Building
Work History
07/2018 to Current
Vice President of Human Resources Adapt Community Network Staten Island, NY,
  • Responsible for planning, organizing, directing, and controlling all human resources functions for approximately 700 employees, including over 100 seasonal team members, at eight locations.
  • Direct report to EVP – Administration.
  • Member of senior management opening team for new business venture.
  • Responsible for complete HR function start up for five facilities in less than 12 months.
  • Manage staff of shared services HR team members, in addition to HR Business Partners at each facility.
  • Develop, design, implement and maintain all human resources programs and processes for company start up (HRIS, handbook, orientation, engagement activities, intranet setup, performance management program setup, etc.).
  • Integral member of the COVID-19 Task Force; assisted with COVID-19 Emergency Temporary Standards Response policy; collaborated on training program for COVID-19 preparedness.
  • Function as COVID-19 officer for the company.
  • Oversee COVID-19 labor-related repercussions such as furloughs, layoffs, recalls of staff, and organizational changes.
03/1997 to 06/2018
Director of Human Resources Common Spirit The Woodlands, TX,
  • Responsible for planning, organizing, directing, and controlling all human resources functions for approximately 600 employees and 17 departments in entertainment and hospitality industry.
  • Direct report to VP & General Manager.
  • Managed and implemented reductions in work force, resulting in approximately $800k in overall savings.
  • Developed program of employee engagement and communication resulting in 20% turnover reduction and a 40% increase in internal employee satisfaction scores.
  • Developed and implemented HR policies and procedures, developed and conducted in-house training programs and team-building exercises, establish employee recognition programs.
  • Special committee member, by invitation, for corporate initiatives; including, e-Learning development, enterprise-wide overhaul of employee bonus structure, corporate handbook revision and other task forces.
  • Participate in and implement change management initiatives including departmental reorganizations and realignments.
  • Developed reinstatement policy enabling former employees to regain seniority after returning to the company to combat the industry's inherently high turnover rate.
  • Introduced flexible leave policy resulting in improved employee attendance, reduced scheduling issues, and an increase in morale.
  • Designed three employee performance evaluation processes and accompanying merit programs.
  • Redesigned on-boarding process to attract and retain higher quality of applicant.
  • Created, modified and maintained job descriptions within all departments.
  • Resolved property guest liability, workers’ compensation, and EEOC claims.
  • Authored Company employee handbooks, including design and layout.
  • Negotiated and managed vendor contracts and inventory control for Wardrobe department.
  • Special projects such as employee dining room re-design.
04/1996 to 04/1997
Human Resources Coordinator Intercontinental Hotels Group Austin, TX,
  • Developed, instituted, and coordinated HR policies and programs in conjunction with the University of Texas.
  • Direct report to Center Director.
  • Handled employee relations, managed safety and employee services, administered wages, salaries, and benefits.
  • Responsible for all recruitment efforts, from administrative staff to high level program directors; included attending job fairs around the state.
  • Ownership for setting up and supporting HR function in Amarillo.
  • Authored employee handbook.
  • Implemented performance appraisal system.
  • Coordinated employee events.
05/1994 to 02/1996
Human Resources Manager Arkray Usa, Inc. Saint Louis, MO,
  • Responsible for the successful operation of employment practices, employee relations, management development, training programs & compliance and courtesy programs.
  • Member of opening team for Company; direct report to Director of Human Resources.
  • Supported approximately 600 employees at all levels, including executive leadership.
  • Assisted with startup and management of all HR operations, systems, and programs for the property.
  • Managed HR staff, administered wages/salaries, and facilitated disciplinary actions and termination proceedings.
  • Ensured compliance with personnel policies, employee relations, government regulations, job assignments, and company procedures.
  • Managed guest liability and workers' compensation claims, unemployment filings, unemployment hearings and appeals, and EEOC claims.
  • Developed and administered front line-, supervisor-, and management-level training programs.
  • Co-developed and executed all employee recognition and engagement programs.
  • Created and implemented the interview and on-boarding process.
  • Advised management on appropriate employee corrective actions.
  • Created and modified job descriptions within all departments.
  • Created and managed approximately 600 confidential personnel records.
Expected in
BS: Interdisciplinary Studies (English, Management, Technology)
Mississippi State University - Starkville, MS

Senior Professional Human Resources (SPHR) Society of Human Resources Management Senior Certification (SHRM-SCP) Society of Human Resources Management (SHRM); national member

  • SHRM-CP - SHRM Certified Professional

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