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veterinary technician receptionist resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Highly successful Veterinary Technician with significant expertise in anesthesia, surgery, and pathology in small animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.

Skills
  • Veterinary office administration
  • Following veterinary protocol
  • Provide veterinary consultation
  • Customer and client relations
  • Professional demeanor
  • Mail handling
  • Staff Management
  • Telephone skills
  • Time management
  • Bookkeeping
  • Multi-line Telephone Systems
  • Organization skills
  • Scheduling
  • Conflict resolution
  • Verbal and written communication
  • Data Entry
Work History
Veterinary Technician/Receptionist, 08/2009 to Current
VetcorHastings, MI,
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Assisted veterinary surgeon in orthopedic, dental and general surgeries and procedures.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Performed dental cleanings using ultrasonic scaler.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
Veterinary Technician, 09/2011 to 05/2016
Carlton Senior LivingSan Jose, CA,
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
  • Implanted subcutaneous identification microchips into animals.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Performed dental cleanings using ultrasonic scaler.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Euthanized terminally ill patients.
  • Positioned animals for diagnostic imaging such as x-rays.
Receptionist, 04/2009 to 06/2011
WestVet Animal Emergency And Specialty CenterCity, STATE,
  • Received and routed business correspondence to correct departments and staff members.
  • Copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Collected all tenders of payments from clients and updated account balances.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Triaged incoming calls on 7-line phone system and directed to departments based on customer needs.
  • Scheduled and confirmed appointments and meetings for administrative personel and Veterinarians.
Education
Associate of Science: Veterinary Technology, Expected in 05/2011 to Brown Mackie Collage - Boise, ID,
GPA:
High School Diploma: , Expected in 05/2000 to Nampa Senior High School - Nampa, ID
GPA:
: General Studies, Expected in to Boise State University - Boise, ID
GPA:

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Resume Overview

School Attended

  • Brown Mackie Collage
  • Nampa Senior High School
  • Boise State University

Job Titles Held:

  • Veterinary Technician/Receptionist
  • Veterinary Technician
  • Receptionist

Degrees

  • Associate of Science
  • High School Diploma

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