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Veterinary Technician/Receptionist Resume Example

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VETERINARY TECHNICIAN/RECEPTIONIST
Professional Summary

Motivated Customer Service Representative with over 6 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.

Skills
  • X-Rays
  • Veterinary office administration
  • Clinical research
  • File and records management
  • Surgical procedures and support
  • Instrument pack sterilization
  • Emergency and preventive care
  • Customer Complaint Resolution
  • Documentation and reporting
  • Payment processing
  • Sales expertise
  • Service standard compliance
  • Account management
  • Multi-line phone talent
  • Strategic sales knowledge
  • New Product Information
  • Billing coordination
  • Customer and Client Relations
  • Telephone skills
  • Verbal and written communication
  • Time management
  • Technical Support
  • Organization skills
Work History
08/2016 - CurrentVeterinary Technician/Receptionist | PetWell Partners LLC - Arlington, TX
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Processed financial transactions for clients.
  • Designed and created client education materials and marketing materials for hospital services.
  • Trained and mentored other LVT staff.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Increased sales Number% by offering advice on purchases and promoting additional products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
06/2014 - 08/2016Veterinary Technician | Brock Vet Clinic - Lamesa, TX
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
  • Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
  • Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments.
  • Performed dental cleanings using ultrasonic scaler.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection.
  • Trained and mentored other LVT staff.
  • Processed financial transactions for clients.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Established and managed physical rehabilitation program, including development and implementation of rehab protocol.
05/2013 - 02/2014Sales Associate | Petco - Cedar Hill, TX
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
Education
03/2013Duncanville High School, Duncanville, TXHigh School Diploma :
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Resume Overview

Companies Worked For:

  • PetWell Partners LLC
  • Brock Vet Clinic
  • Petco

School Attended

  • Duncanville High School

Job Titles Held:

  • Veterinary Technician/Receptionist
  • Veterinary Technician
  • Sales Associate

Degrees

  • High School Diploma :

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