Enthusiastic Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer's wants and needs and training in animal health. Motivated to learn, grow and excel in animal care.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
Evaluated incoming patients to determine treatment needs and urgency of care
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
Monitored up to 10-15 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Sorted product and provided expertise on non-conforming product requirements
Received incoming calls and messages and addressed or triaged phone requests
Calibrated instruments and scales in the production area and quality lab
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Assisted veterinary surgeon in scheduled, emergencies and specialized surgeries and procedures across variety of domestic and exotic species of animals
08/2017 to Current
Tour GuideVail Resorts – Frisco, CO,
Built personal relationships with guests to promote positive experiences.
Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Collected tickets and fees from each individual prior to start of the tour.
Guided groups of up to 30 people on tours of 3 historical homes.
Entertained tour guests with various props and signs to ensure maximum engagement, fun, and lasting memories.
Provided information through narratives on various sites throughout the Sainte Genevieve area, relaying little-known stories to provide interest.
Trained apprentice guides to educate on information to present to tourists and travelers.
Collaborated with maintenance and housekeeping to keep the houses in the best shape possible.
Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Developed tour programming to enhance guest experiences.
08/2017 to 11/2018
Veterinarian TechnicianNatural Pawz – Austin, TX,
Explained preventative care measures to clients, including flea and tick control and heartworm medication
Restrained animals of all size appropriately during veterinary examinations and when immunizations were given
Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment
Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping
Followed all pet care instructions, including dietary needs and medication regimens
Administered IV fluids, tablets and liquid medications to animals in treatment on a regular, scheduled basis and documented any changes in condition
Conducted preliminary patient workups including gathering patient history information, description of symptoms from the owner, and documenting presenting condition
Monitored the health and behavior of animals by rectal thermometers, using a stethoscope and checking capillary refill
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain a healthy environment
Processed new patients and updated client records with key information such as basic patient and client using Avemark
Prepared surgical instrument packs and drapes for use in sterile environments by processing in an autoclave under high pressure and high temperature conditions
Educated animal owners regarding feeding, general care, medical conditions and treatment options
Collected body tissue, feces, blood, urine or other body fluids for examination and analysis
Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers
Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian
Implemented trap, neuter and release programs to manage local feral cat population
Filled prescriptions and coordinated refills for clients
Cleaned kennels, examination and operating rooms and animal loading and unloading facilities
Assisted veterinarian with wound treatment, administration of vaccines and operations
Comforted clients when pets were sick or dying and provided listening ear
Skills
Animal restraining
Surgical assistance
Effective owner communication
Urinalysis and blood work
File and records management
Medication administration
Responsible
Communication skills
Compassionate
Dietary recommendations
Obedience training
Brushing and grooming
Exercising and playing
Vaccine administration
Appointment Scheduling
Data Entry
Telephone etiquette
Education
Expected in 06/2017
Associate of Arts: Theology International Theological Institute - Trumau, Austria, GPA:
Expected in 08/2019
GED: Jefferson College - Hillsboro, MO GPA:
Expected in
Associate of Applied Science: Veterinary Technology Penn Foster Career School - Scranton, PA GPA:
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