Superior customer service skills and a commitment to upholding the highest standards of product quality and operational efficiency. Successful Veterinary Technician with significant expertise in anesthesia, surgery, blood draws. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.
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• Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices, focused on diet and nutrition.
• Monitored animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
• Provide in person customer service on a daily basis to customers.
• Liaison to local veterinarians and their patients.
• Manage all the buying of product (food, treats, toys & accessories) for the store on a weekly basis.
• Provide one on one nutrition consulting with animals for their dietary needs.
• Control cash drawer, banking and all LLC requirements for the business.
• Develop team communications and information for meetings.
Co-Owner & Director of Nutrition Education
• Provide in person customer service on a daily basis to customers.
• Manage all the buying of product (food, treats, toys & accessories) for the store on a weekly basis.
• Provide one on one nutrition consulting with animals for their dietary needs.
• Control cash drawer, banking and all LLC requirements for the business.
• Develop team communications and information for meetings.
• Processed new patients and updated client records with key information.
• Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats.
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Evaluated incoming patients to determine treatment needs and urgency of care.
National Industry Speaker:
- Pets + Magazine, Wellness Summit, Industry Panelist
September 2019 Illinios, USA
- Pet Connections Expo, Industry Panelist
October 2019 Edison, New Jersey, USA
- Lukas & Berube Healthy Pet Summit, Speaker
October 2018, Montclair, New Jersey, USA
Awards:
- Gold Winner: Best of Essex, "Suburban Essex Magazine"
Essex County NJ: Previously, Best Pet Supply Store 2018
Dr. Gerald Buchoff, Veterinarian
Little Falls, New Jersey, USA
(973) 632-2483
Dr. John Fedina, Veterinarian
Veterinary Medical Center of Caldwell
Caldwell, New Jersey, USA
(973) 228-4021
Dr. Beth Hirsch, Veterinarian
Little Falls, New Jersey, USA
(513) 253-8195
Dr. Bethany Howe, Veterinarian
Long Island, New York, USA
(516) 509-5021
Dr. Odette Suter, Veterinarian
Chicago, Illinois, USA
(661) 993-1979
Dr. Melissa Shelton, Veterinarian
Howard Lake, Minnesota, USA
(612) 636-8038
- AHVMA, American Holistic Veterinary Medical Association
Member since June 2017
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School Attended
Job Titles Held:
Degrees
