veterans services coordinator resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Forward-thinking Senior Program Coordinator with seven years of proven leadership experience. A results-driven professional with expertise in collaboration within the work place community as well as outside community partners. Analytical problem solver and exceptional decision maker specializing in Veterans Administration benefits, community outreach as well as organizing large outreach events.

  • Motivated collaborator
  • Program management
  • Project coordination
  • Leadership experience
  • Strategic planning
  • Grant Management
  • Advanced computer literacy
  • Expert knowledge of VA benefits
  • Customer service-oriented
  • Social Media
  • Extremely organized
  • Deadline-oriented
  • Decision-making ability
  • Program development
North Shore Community College Danvers, MA Expected in 2008 Certificate : Web Development - GPA :
Salem State University Salem, MA Expected in 2002 Bachelor of Arts : Art - GPA :

Concentration in Graphic Design

Work History
Cuesta College - Veterans Services Coordinator
San Luis Obispo, CA, 11/2011 - Current
  • Serve as College’s primary certifying official; certifying over 500 veterans, veterans’ dependents and active duty members for VA education benefits, bringing in nearly $1,000,000.00 in GI Bill monies annually to the college.
  • Project manager for annual Veterans & Community Job Fair, with over 60 employers, 20 veteran service providers and over 400 job seekers attending.
  • Manage two one-stop Veterans Centers at two campuses, as well as supervise two Administrative Assistants and eight VA Work Study students.
  • Directed first full Program Review of Veterans Services, resulting in funding for a new part-time employee and establishing guidelines for successfully creating and maintaining a one-stop Veterans Center.
  • Grant manager of $10,000.00 Strengthening Families Grant through Eastern Bank Charitable Foundation.
  • Grant manager of $5,000.00 Operation Money Wise Grant through MA State Treasurer's office.
  • Developed fundraising initiatives to help support the Veterans Center with funds outside of the annual budget.
  • Instrumental in securing a Veterans Administration VITAL program counselor at both the Lynn and Danvers campus to assist student veterans with VA matters and perform crisis intervention.  
  • Collaborate with  with local groups and organizations such as the V.F.W., Veterans Administration VITAL program, The Home Base Program, local Veteran Service Officers, MA State Treasurer's Office to provide additional resources to student veterans.
  • Partner successfully with Disability Services, Trio, Educational Opportunity Center, Student Life, Enrollment Services, Student Support and Financial Services to provide direct services and support to student veterans.
  • Compile and monitor data pertaining to projects/activities; evaluate effectiveness of program; conduct research as needed; organize, maintain, and manage records. 
  • Submit quarterly and annual reports relative to the goals and performance of Veterans Services. 
  • Perform detailed review of student records and progress throughout each semester to ensure student veterans are on track academically; follow up and perform outreach to students.  
  • Promote College's Veterans Services and local/national veterans news using Facebook and Twitter.  
  • Plan Veterans Day events, including appreciation luncheon and outreach events throughout the community.
  • Co-advisor of the Student Veterans Club - leading to winning "Club of the Year" twice.
  • Establish and maintain relationships with federal, state and local Veterans agencies.
  • Increased retention rate among student Veterans to 88%
Live Nation Entertainment Inc - Temporary Quality Assurance Enumerator
Gilford, NH, 2011 - 02/2011
  • Preformed quality checks on the 2010 Census data and information.
  • Interviewed respondents in person at their home or by telephone to verify the accuracy of their initial 2010 Census interview.  
  • Conducted re-interviews of the 2010 Census questions. 
U.S. Census Bureau - Temporary Office Clerk
City, STATE, 01/2010 - 08/2010
  • Performed administrative tasks required in the collection, control, review, data keying, processing, and reporting of personnel and payroll data for 1,000 employees in support of the 2010 Census.    
  • Hired over 1,000 people to build an entire census field staff for Essex County over a six week period through phone interviews.  
  • One of only a few trained in fingerprinting new hires for FBI review on both traditional ink fingerprinting and Live Scan fingerprinting.  
  • Facilitated the execution and completion of the Local Census Office closeout.
The Web Division - Web Designer/Graphic Designer
City, STATE, 05/2008 - 08/2009
  • Designed websites, created web graphics and met with clients to discuss and meet design needs.    
  • Trained small business owners on social networking sites such as Blogs, Facebook, Twitter and LinkedIn, creating additional marketplace and niche visibility.  ·    
  • Created graphics such as logos and promotional ads as well as interactive slideshows and banners for websites.
United Sign Company - Graphic Designer
City, , 09/2005 - 06/2007
  • Designed and created layouts for signs used in various industries, including banners, free standing signs, vehicle graphics and building signs.
United States Navy - Aviation Electronics Technician Second Class
, , 11/1988 - 03/1997

  • Appointed to Governor's Advisory Council on Veterans Affairs
  • Member of Congressman's Veterans Panel
  • Member of North Shore Veterans Coalition
  • Seven Seals Award – Employer Support of the Guard and Reserve
  • Red Cross Hero’s Award
  • National Institute for Staff and Organizational Development Excellence Award
  • Care Dimensions “We Honor Veterans” Recognition
  • Veterans Administration “Friends of Social Work” Award
  • Student Services Awards – Veterans Club, Club of the Year
  • Guest Panel Speaker for Empowering Women in the Workforce Symposium
  • Panel member Wenham Museum's Pathways of Patriots Women in the Military

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Resume Overview

School Attended

  • North Shore Community College
  • Salem State University

Job Titles Held:

  • Veterans Services Coordinator
  • Temporary Quality Assurance Enumerator
  • Temporary Office Clerk
  • Web Designer/Graphic Designer
  • Graphic Designer
  • Aviation Electronics Technician Second Class


  • Certificate
  • Bachelor of Arts

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