Dedicated and focused Veterans Service Representative have required knowledge of laws, regulations and policies pertaining to Veterans Benefit Programs. This knowledge is utilized daily in processing claims for VA benefits, to include compensation, pension, dependency and indemnity compensation, death pension, burial benefits, and specially adapted housing.
Appointed the Little Rock Regional Office person of contact for Restored Entitlement Program for Survivors (REPS) claims.
Appointed as Women Veterans Coordinator for the Little Rock Regional Office. I evaluate the needs of of veterans when it comes to VA benefits and provide resources, advise and guidance.
Throughout my career at the VA Regional Office, skill in oral and written communication has been vital to my success. While a member of the Public Contact Team, I was required to articulate VA benefit information to individuals from a variety of backgrounds. I always made sure the receiver of the information understood my message.
My duties a a Veterans Service Representative required knowledge of laws, regulations and policies pertaining to Veterans Benefit Programs. This knowledge is utilized daily in processing claims for VA benefits.
My work in the post determination team has provided me the opportunity to authorize claims. I stay current and familiar with authorization procedures by studying laws and regulations pertinent to authorization of claims.
I provide training to other Veteran Service Representatives by conveying technical information regarding claims processing. I encourage feedback to ensure understanding of information presented. When a training need is identified, I act quickly to resolve the issue by instructing the individual(s) on what is needed and where the information is found for future reference.
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