Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Caring and helpful Veterans Service Representative with extensive experience completing complex claims, delivering quality production to Veterans and their families. Adaptable and driven with strong work ethic to support Veterans in obtaining compensation services. Exceptional communication and interpersonal skills to drive Veterans satisfaction. Veterans Service Representative with talent for analyzing and generating claims. Strong knowledge of Electronic Code of Federal Regulations

(e-CFR) and Manuel Reference (MR) expertise. Communicative and team-oriented with proficiency in Word, Share, Capri and Exams. Proven history of fostering quality production in a timely manner to meet team, individual and management objectives. Organized and motivated employee, eager to apply time management and organizational skills. Seeking Rating Veterans Service Representative position and collaboration with fresh professionals. As a Rating Veterans Service Representative I'm seeking to expand skills while facilitating office growth. Flexible hard worker ready contribute to Waco Veterans Affairs Regional Office success.

  • Records review with specialized care
  • Emotional awareness
  • Patient assessment
  • Quality assurance controls
  • Data management
  • Computer skills
  • Working collaboratively
  • Multitasking
  • Active listening
  • Troubleshooting
  • Reliable and trustworthy
  • Flexible
  • Treatment plans knowledge
  • Progress evaluations understanding
Veterans Service Representative, 09/2014 to Current
County Of HumboldtEureka, CA,
  • Review claim folders for completeness and conformity to guidelines prior to submission. (M21-1, Part II, Subpart iii, Chapter 1, Section C - Screening Applications for Substantial Completeness and Notification Requirements).
  • Review all assigned claims to ensure evidence is of record to confirm claimed conditions.
  • I am able to examine Rating Code Sheets and Rating Decision for correct percentages, implementing regulations located on Compensation Service Intranet Home Page, Publications and Rate Tables (M21-1, Part VI, Subpart i, Chapter 1, Section A - Decision Authorization).
  • Documents plans, findings and results before assigning to Rating Veterans Service Representative (RVSR).
  • Work closely with team members to deliver project requirements, and meet deadlines (Back logged cases).
  • Works successfully with diverse group of coworkers (Rating Veterans Service Representative (RVSR), Decision Review Officer (DRO) and Power of Attorney (POA)) to accomplish goals within the Waco Regional Office.
  • I make decisions according to regulations and laws resulting in quality performance.
  • Request forms and documents needed for Exams, Dependency, South West Asia, and Service Treatment Records required for ensuring claim is Ready for Decision.
  • Assist new employees on laws, regulations, policies and problem solving for decisions making.
File Clerk, 01/2013 to 09/2015
Arup Laboratories, IncFarmington, UT,
  • Reviewed files to check for complete and accurate information.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Contacted staff and customers to retrieve files.
  • Gained advanced knowledge of file intake, classification and management processes.
  • Supported Waco Veterans Affairs Regional Office by collecting relevant documents in preparation for meetings.
  • Kept track of File Clerks' continuing education and licensing requirements.
Nursing Assistant, 10/2004 to 01/2013
South Shore HealthHingham, MA,
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Delivered high level of care to every patient.
  • Used sterile techniques to prepare patients for procedures.
  • Explained various warnings, side effects and dosage requirements of medications.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Education and Training
Associate of Science: Mental Health Services, Expected in 12/2010
McLennan Community College - Waco, TX
  • Current on assigned professional development training in Adobe, and Talent Management System (TMS).
  • Received Cash and Time Off Awards as a Veterans Service Representative due to exceeding claim production within Waco Regional Office.
  • Received Bonus Awards as a Nursing Assistant for excellent Performance Evaluations.

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  • McLennan Community College

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  • Veterans Service Representative
  • File Clerk
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