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Veterans Service Representative Resume Example

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ChelsieMacumber
Summary

A caring and reliable Veterans Service Representative with extensive experience delivering social services to military personnel and veterans. In addition to this, I am a motivated psychology student seeking to gain hands-on experience. Adaptable and driven with strong work ethic to support clients in obtaining their benefits. Exceptional communication and interpersonal skills to drive client satisfaction. Professional, hard worker ready to learn and contribute to team success.

Skills
  • Emotional awareness
  • Safety procedures
  • Quality assurance controls
  • Leadership
  • Planning
  • Microsoft Office
  • Working collaboratively
  • Work ethic
  • Troubleshooting
  • Active listening
  • Flexible
  • Maintenance & Repair
  • Research
  • Critical thinking
  • Ammunition loading
  • Aircraft inspections
  • Aircraft recovery
  • HAZMAT handling
  • Supervision
  • Customer service
Experience
Veterans Service Representative | 10/2019 to Current
Company Name - City, State
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Greeted office visitors, provided information and directed to appropriate personnel.
  • Answered questions and assisted veterans in preparing forms, documents and applications for benefits.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Sorted and managed filing systems for customer records and reports.
  • Collected and entered data into system, maintaining complete confidentiality and accuracy.
Aviation Ordnanceman | 07/2019 to 07/2021
Company Name - City, State
  • Work effectively with fellow team members in a dangerous, fast-paced and intense environments.
  • I work with diverse populations, which has given me the opportunity to understand how others learn and communicate.
  • Execute corrosion control and inspection duties, on helicopters, with minimal supervision.
  • Participate in professional development opportunities to enhance flight and safety skills required for operating helicopters.
  • Check baggage and cargo to ensure that it has been loaded correctly.
  • Responsible for sensitive equipment.
  • Maintained the work center training records.
  • Identified and corrected 23 deficiencies, in our work center training records, resulting in zero hits during a Quality Assurance audit.
  • Maintained quality maintenance and mission critical functionality of 11 helicopters.
  • Worked effectively with fellow team members in fast-paced, dangerous environments.
  • Performed troubleshooting and diagnostic procedures on electrical and mechanical systems to determine root causes for equipment failures.
  • Oversaw weekly inventories of sensitive equipment.
  • Stowed, inspected, assembled and loaded aviation ammunition.
Aviation Ordnanceman | 07/2011 to 06/2019
Company Name - City, State
  • Monitored assets including vehicles, weapons, materials and equipment valued over $3 million.
  • Performed over 2 years testing aircraft armament control systems in accordance with maintenance regulations.
  • Stowed, inspected, assembled and loaded aviation ammunition, missiles, and torpedoes.
  • Supervised maintenance, operations and team members in the aviation ordnance shop.
  • Maintained airborne weapons, aircraft guns, and operated magazine sprinkler systems.
  • Lifted and loaded materials and armament onto the helicopter for missions.
  • Assessed and inspected equipment to keep properly maintained and in service.
  • Drove trucks to and from job sites to deliver and pick up workers and supplies.
  • Checked work vehicles before and after each use for any damage and made sure that it was properly cleaned and maintained.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
Deli Worker | 05/2009 to 07/2011
Company Name - City, State
  • Team player who excels in providing friendly and efficient customer service.
  • Cooked, prepared, stored, and packaged food for customers.
  • Maintained a clean area to ensure 100% customer satisfaction Inventoried and replenished products to sustain customer requirements.
  • Provided customer service on companies products and services Sliced, weighed, packaged and priced meats and cheeses.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cleaned utensils, dishes and glasses for customer use.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Education and Training
Vincennes University - City, State
Associate of Science
MacumberAlliant International University - City, State
Associate of Science
Psychology, Expected in 05/2022
  • 4.0 GPA
Certifications
  • Certified Aircraft Armament Equipment Technician, United States Navy - 2018
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78Average
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  • Length
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Resume Overview

School Attended

  • Vincennes University
  • MacumberAlliant International University

Job Titles Held:

  • Veterans Service Representative
  • Aviation Ordnanceman
  • Deli Worker

Degrees

  • Associate of Science
    Associate of Science

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